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Kudos0

Can't open my Norton 360

My Norton 360 works good on my HP laptop, but on this laptop(Toshiba) I have installed and re-installed several times and this program will not open. The only message I have gotten is that the LiveUpdate fails everytime. Any help with this problem would be much appreciated.

Replies

Kudos0

Re: Can't open my Norton 360

Hi,

can you please tell us the exact version of your Norton product you tried to install?
1. Please go to the C:\Program Files\Norton 360\Engine  (on 64-bit OS: C:\Program Files (x86)\Norton 360\Engine) folder

2. In that folder there should be an other one that would indicate us which version do you have (it should look like this one: 20.1.1.2)

Thanks!

Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: Can't open my Norton 360


RichieKelley wrote:

My Norton 360 works good on my HP laptop, but on this laptop(Toshiba) I have installed and re-installed several times and this program will not open. The only message I have gotten is that the LiveUpdate fails everytime. Any help with this problem would be much appreciated.


Do you have Tortoise SVN software on your computer? There is a known issue that is addressed by updating Tortoise.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Can't open my Norton 360

What operating system and service pack is on the problem computer?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Can't open my Norton 360

I will be watching thsi post as my now year old toshiba win 7 64x wouldnt run norton trial or comcast norton from new, it wouldnt open or would jam up ie8.   I got so befuddled i finally gave up after several clean uninstalls of norton and gave up.  Im convinced its a conflict w/ something toshiba I just dont know what.  I dont run what the prev reply asked.  Anyway will watch post.

Kudos0

Re: Can't open my Norton 360


artfreak wrote:

I will be watching thsi post as my now year old toshiba win 7 64x wouldnt run norton trial or comcast norton from new, it wouldnt open or would jam up ie8.   I got so befuddled i finally gave up after several clean uninstalls of norton and gave up.  Im convinced its a conflict w/ something toshiba I just dont know what.  I dont run what the prev reply asked.  Anyway will watch post.


You should check to see if there was any other secutity software installed, including any trials. You need to fully remove those with the removal utility from that company.

A list of companies  removal tools can be found here   http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Then try to install a norton product.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Can't open my Norton 360

Thank you, this lapatop was boxed brand new with norton and ran like nails.  ( I updated norton with restarts in between till it said no more and made my start up very light too).

It has run like that from day one with norton. But when I finally gave up and used nrt several times and cc leaner to remove it all .  I loaded mse and comodo firewall it runs fine.

It bugs me.  Now the newest norton has a patch Im considering trying it again but doing the thorough removal of mse and comodo will be a pia especially if norton still hates toshiba.

thanks for input I do appreciate it.

The main issue seemed to be around ie9, which the newest norton plays nicer with so I may try it not sure.  But then again why rock my boat.  

Kudos0

Re: Can't open my Norton 360


artfreak wrote:

I will be watching thsi post as my now year old toshiba win 7 64x wouldnt run norton trial or comcast norton from new, it wouldnt open or would jam up ie8.   I got so befuddled i finally gave up after several clean uninstalls of norton and gave up.  Im convinced its a conflict w/ something toshiba I just dont know what.  I dont run what the prev reply asked.  Anyway will watch post.


You note Norton Trial and Comcast Norton.  When you download the Norton Removal Tool, you need to get 2 versions. One for the Comcast (Purchased from Service provider), and one for the Norton Trial.

The two programs are similar, but there is enough difference that Norton provides the 2 versions of the removal tool.

When you are ready to go back to Norton, run the removal tools for what you have installed now. Then reboot, and run the Norton removal tool for Comcast. Reboot again, then run the Norton tool for 360. Reboot and then you can install Norton again.

Let us know how you get on.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Can't open my Norton 360

mine opens sometimes and sometimes not this is after upgrade to 2013 version 20.2.0.19 sometimes after reboot it will open and sometimes not it will only show in task bar but cant do nothing it says not responding come on norton fix this

Kudos0

Re: Can't open my Norton 360


stoneyc wrote:

mine opens sometimes and sometimes not this is after upgrade to 2013 version 20.2.0.19 sometimes after reboot it will open and sometimes not it will only show in task bar but cant do nothing it says not responding come on norton fix this


Make sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Also Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

What operating system and service pack are you using.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Can't open my Norton 360

i have windows 7 ultimate sp1 all updates this does not do it on xp computer only on windows 7 fix it always some kind of bugs in norton products cant you make decent software sometimes symantec framework errors or host errors not on this version yet but had previus versions with these errors now every once i awhile cant open norton and sometime can you fix these things then they get broke again why i love norton products when there working right when we have to uninstall we have to use the norton removal tool and then when we do that if we have pc anywhere or norton ghost or any other product then they get removed to come on seperate uninstaller should be for differnt products why make us go through all this then sometimes like norton ghost we cant get to reinstall without going through alot of pain and reading solutions on the internet we deserve better

Kudos0

Re: Can't open my Norton 360


stoneyc wrote:

i have windows 7 ultimate sp1 all updates this does not do it on xp computer only on windows 7 fix it always some kind of bugs in norton products cant you make decent software sometimes symantec framework errors or host errors not on this version yet but had previus versions with these errors now every once i awhile cant open norton and sometime can you fix these things then they get broke again why i love norton products when there working right when we have to uninstall we have to use the norton removal tool and then when we do that if we have pc anywhere or norton ghost or any other product then they get removed to come on seperate uninstaller should be for differnt products why make us go through all this then sometimes like norton ghost we cant get to reinstall without going through alot of pain and reading solutions on the internet we deserve better


I cannot tell from your reply if you ran Autofix. 

Please click on Support - Get Support to have Autofix check your installation.

Things happen. Export/Backup your Identity Safe data.

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