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Malware Bytes tech support wants me to alter NIS to fix their problem.
Last weeky, my computer just hangs there during start up and I can't go any further. So, I run system restore and find that Malware bytes is the issue.
I emailed Malwarebytes tech support and he has me try reloading the program, which doesn't solve the proble.
Now he wants me to add Malwarebytes exeutable filesin the smart firewall section within the rules folder.
I've had NIS for almost 2 years with no problems, and MWB for only three months. I'm very leery about altering anything in NIS to accomodate shortcomings in Malwarebytes.
Any thoughts or opinions would be appreciated.
Here's the full text of his solution:
Hi, let's try one more thing with Norton
Thanks, try these system tweaks on your Norton Internet Security(NIS)
Click the 'Network Settings' option
Scroll down to the 'Smart Firewall' section and click 'Program Control'
Click the 'Add' button, then add all the executable files in the Malwarebytes folder
If you click the 'File Type' section to 'All Files' you can add other files in the \system32\drivers folder and the rules.ref folder as well:
For 64 bit versions of Windows Vista or Windows 7:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
Then reboot and see if the issue is resolved