Not what you are looking for? Ask the experts!
Norton 360 vs.. Comcast Security suite - conflict?
I currently have the Windows XP operating system. MIcrosoft Office 2003. PC was built Spring 2004. I also have Norton 360 v. 126.96.36.199, 38 days left
I also have two User groups (I think that's what you call it) on my XP system, one with my wife's personal preferences and the other with mine.
Last week Thursday, Comcast came out and set me up with their internet (I already had their cable TV). I previously used DSL. They ran the cable, provided the modem, and logged in and set me up. They also downloaded their Norton Security Suite including Constant Guard. I was in my User group when the downloads took place.
Since then I've experienced major problems with my PC. One of the User group, mine actually, won't work at all. I can't access (Yahoo or Google) email, my Microsoft Excel and Word lock up, and it takes a very long time to even use the delete function to close the programs. I've also had to shut off the power to log off the PC.
The non operating User group had both the Security Suite and Constant Guard running on it, whereas the User group without the Constant Guard (I just realized this), still works.
Something also quite interesting. On Tuesday I was logging off the non-operating User group and the PC locked up because the automatic updates from Microsoft couldn't download - and I had to shut off the power to get out. Later in the evening, in the other User group, the updates loaded without any difficulty.
Would the two programs cause these problems? The Comcast Tech said no. But reading some questions and answers in Norton Community, I think its the programs.
Can I uninstall just the Constant Guard, or should I uninstall all the Norton products, and then reload them later.