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Kudos0

Conflicting Product - ZoneAlarm Pro

I get the subject message periodically from NAV (v.20.3.0.36). I have ZA Pro v. 10.0.250.000. I've been getting this message from NAV since about Christmas time and have been ignoring it (it's happened before, and usually went away after a few weeks). This time it seems to show no signs of going away.

Is this something I can fix? Or that ZA should fix? Or that Symantec should fix? Who should I start shouting at??

tia

Replies

Kudos0

Re: Conflicting Product - ZoneAlarm Pro


acdocemus wrote:

I get the subject message periodically from NAV (v.20.3.0.36). I have ZA Pro v. 10.0.250.000. I've been getting this message from NAV since about Christmas time and have been ignoring it (it's happened before, and usually went away after a few weeks). This time it seems to show no signs of going away.

Is this something I can fix? Or that ZA should fix? Or that Symantec should fix? Who should I start shouting at??

tia


Welcome,
Security software does not like to share space with another security product. Having two active security products on the same computer can lead to reduced security as they fight with each other or system crashes as the disable each other and the system fails.

You will have to choose which you want to keep as your active security product and change the settings on the other one to be an on-demand scanner. Or you will have to remove on. Whichever you choose I'd recommend that you use the removal tools for both products to clean your system first and then reinstall the security product of your choice.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Conflicting Product - ZoneAlarm Pro

Zone Alarm Pro is only a firewall, it's not the version that also has an AV.

Norton Antivirus is an AV without a firewall.

I used to run that combination for years.  NAV used to give a incorrect warning about a problem if it was installed second but you could skip the warning and everything would be fine.

I'm would assume the OP is seeing something similar to whats being reported about using malwarebytes alongside NIS and NAV.

Dave

Kudos1 Stats

Re: Conflicting Product - ZoneAlarm Pro


DaveH wrote:

Zone Alarm Pro is only a firewall, it's not the version that also has an AV.

Norton Antivirus is an AV without a firewall.

I used to run that combination for years.  NAV used to give a incorrect warning about a problem if it was installed second but you could skip the warning and everything would be fine.

I'm would assume the OP is seeing something similar to whats being reported about using malwarebytes alongside NIS and NAV.

Dave


1) Depends what the user just called ZoneAlarm Pro without the rest of the title, just to be sure

a) ZoneAlarm PRO Antivirus + Firewall

b) ZoneAlarm PRO Firewall

2) I notice with ZoneAlarm Pro Firewall 

a) Advanced Download Protection, So NAV and ZA Pro Firewall will both be wanting to scan downloads at the same time, then there is 

 

ZA states: "Advanced Download Protection, Analyzes downloads and warns you if a download is malicious - stopping it from infecting your PC."  So there must be some sort of engine running to scan files for malware., So NAV trying to do the same could bang heads like 2 Rams in a fight.

 

Quads

 

Kudos0

Re: Conflicting Product - ZoneAlarm Pro

Found these 2 screenshots

a)

b)

In Screenshot a)  Applicatrion Control:  Blocks dangerous behavours........................,  Now NAV would also be via SONAR, Auto - Protect scanning the system for the same thing and blocking the same behavours CONFLICT,  Then what if the scanning by both means they don't like each other?? CONFLICT

In Screenshot b)  Web security : Blocks dangerous web sites and Downloads,   As a Download is in progress or just completing NAV if say it is a FakeAV download file should detect the download via Auto - Protect / SONAR and Quarantined, If NAV and ZA Pro Firewall fight to do the task then CONFLICT.

Then if ZA with the features above like the other products (ZAAV, ZAIS etc.) have the Kaspersky engine, or at least did in the past. then running and installed on the system would be a CONFLICT with Norton products. 

Quads

Kudos0

Re: Conflicting Product - ZoneAlarm Pro

ZA is firewall only, Norton is AV only, which is not to say there isn't some overlap. However, we've never experienced any *actual* conflict. I think there's a page on ZA web site that states that the conflict is an incorrect report by Norton and advises to ignore the warning until Norton update -- but it's been months now. Will try and find that page and post it if I do.

Kudos0

Re: Conflicting Product - ZoneAlarm Pro

"Application control" is basically outbound firewall permissions and rules that can be set for specific programs rather than the whole system.

http://download.zonealarm.com/bin/inclient/ZA_HelpCenter/program_control_intro.html

http://download.zonealarm.com/bin/inclient/ZA_HelpCenter/program_control_overview.html

When it says "dangerous behavior" it is monitoring if a program is trying to act like a server, it's nothing to do with program behavior (like sonar) but internet behavior (what a firewall cares about).

Like I said, I ran these 2 programs along side each other for several years on 2 systems and never had a problem or conflict.

Dave

Kudos0

Re: Conflicting Product - ZoneAlarm Pro

They will Conflict with some of the actions both do.

From HarryP

"NAV 2012 (so 2013 also included) is not compatible with ZoneAlarm Pro. ZoneAlarm Pro consists of additional layers of protection that can conflict with the functioning of NAV 2012. It should have prompted you to uninstall ZoneAlarm during the installation process. Do you remember seeing any such alert from NAV 2012 during installation?

 

For the best experience, we recommend that you choose a standalone firewall to compliment your installation of Norton AntiVirus

I think even ZA Free Firewall has extras now as the download is over 100MB for a Firewall, compared to the old ZA Free before Checkpoint acquired ZA.

 

Ash_King stated this some time ago "This issue might have been caused by the conflict between Enhanced Vulnerability Protection (a.k.a Intrusion Prevention Signatures) in Norton AntiVirus 2012 and the 0-Hour Protection Technology in ZAP."

 

2 Intrusion Preventions (of sorts) so Conflicts

 

There have also been known to be conflicts with ZA Pro Firewall and Avast (Free as well), ZA Pro Firewall and Kaspersky, ZA Pro Firewall and MSE, ...........................

 

Have the 2 on your system at your own risk as that is what happened when you have 2 products doing, some or all of the same protection areas.

Quads

Kudos0

Re: Conflicting Product - ZoneAlarm Pro

On the other hand it's entirely possible that Norton is wrong.

The 2013 versions are now having the same warinings about the free version of Malwarebytes.

Although I have not read every post in that topic, I'm unaware of any actual problems or conflicts being reported.

My personal opinion is that if a user like me has been running a certain program for years without problems than since it's my system I should be able to do what I want without constant reminders or warnings.

I have no problem that Norton warns me about a possible conflict when I install it, but if I choose to continue than I'm doing that at my own risk and should not have to put up with constant ongoing reminders.

I really did use those 2 products for years without a single problem.  If you don't want to believe me or if you think I'm not knowledgeable to notice a problem than that your option, all I can do is state my own experiances.

Dave

Kudos0

Re: Conflicting Product - ZoneAlarm Pro

So Norton has it wrong, Avast has it wrong, Kaspersky has it wrong, lavasoft AV has it wrong,  MSE has it weong with the conflicts, Cool better tell all the companies then.   I know for sure AVast and ZA Pro Firewall causes problems.

It's because now ZA Pro F does some of what AV's do in scanning downloads etc.

I know what is going on with MBAM and Norton in part, but Norton is still not wrong.

If users don't get the conflicts above after they have been stated. Nothing more can be said.

Quads

Kudos0

Re: Conflicting Product - ZoneAlarm Pro

Quads

Can you elaborate on the MBAM free/Norton warnings? We do not seem to be able to get a response from a Norton employee.

Why all of a sudden is it incompatible?


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Conflicting Product - ZoneAlarm Pro

ZA Pro Firewall does use a detection engine (running) for Adware detection, Plus a Toolbar 

Like having Ad-Aware running all the time I suppose.

Quads

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