You need to change the vault password from your PC.
Be sure you make a backup of your Identity Safe Vault before you do anything.
You need to find the settings screens for you Identity Safe and look for a Change Vault Password link. If you tell us what Norton Product you are using, and what version (click Support - About from the main Norton page), we can give more specific directions.
Are you using a local or online vault?
You say, "Be sure you make a backup of your Identity Safe Vault before you do anything". But its not clear how this is done. The vault is encrypted and stored online. And there appears to be no method for restoring the vault if you did back it up.
To backup your vault, first open your vault, then click the 3 dots beside the Vault is Open on the Norton Toolbar. Then click on Open Identity Safe Settings. Click on the Import/Export tab. From there you can backup your vault.
Note that if you are using an online vault, you may already have backups on your system. At the bottom of the Export page, you will see information on the Automatic Backup. Click on the link 'here' to see where they are stored.
Thank you, this is useful information.
A virulent new strain of ransomware known as WannaCry has hit hundreds of thousands of computers worldwide.Read more about this attack and how to protect yourself from ransomware.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 6 users online.