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Kudos0

New IPs Available for Norton ConnectSafe

@Irina_M,

http://community.norton.com/t5/Other-Norton-Products/New-IPs-Available-for-Norton-ConnectSafe-Users/m-p/1066575#M57360

I have just configured my router to use 199.85.126.10/199.85.127.10 and went to http://setup.nortondns.com/ and get the response that "Your computer is not currently using Norton DNS" when it actually is.

Thanks!

A little bit of knowledge is... well a little bit of knowledge.

Replies

Kudos0

Re: New IPs Available for Norton ConnectSafe

Thank you for letting us know. We're looking into this issue and will post an update as soon as one is available.

Kudos3 Stats

Re: New IPs Available for Norton ConnectSafe

It appears that the page http://setup.nortondns.com/ hasn't been updated yet to recognize the new IP addresses. Although the page states that your computer is not using Norton DNS, if you have configured the IPs in your DNS settings, you should see a block page when attempting to visit a malware site.

We'll be making updates to the ConnectSafe website to address this issue in the future.

Regards,

The Norton ConnectSafe Team

Kudos0

Re: New IPs Available for Norton ConnectSafe

I can conform that Connectsafe is working with the new IP-adresses, but the testsite not yet.

It's a bit pity, that Norton obviously forgot to update the site.

Regards, Hugo

W10 Fall CU / W10 Insider / IE11 and FF 56 & 57, TB 52.5, NS 22.11.2.7, (Android 4.2 with NMS)
Kudos0

Re: New IPs Available for Norton ConnectSafe

Is there any advantage to using the new IPs over the old ones?

Will the old ones be discontinued at some time soon?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New IPs Available for Norton ConnectSafe

I updated Norton ConnectSafe a few days ago and got the error message mentioned above when I tried to test it. I think I'm right in saying that Norton ConnectSafe is available to everyone, not just those who pay for a Norton porgram such as Norton Internet Security or Norton 360. In this case, it hardly gives a good impression of Norton if someone gets ConnectSafe, tests it to see if it's working and then sees the message "Your computer is not currently using Norton DNS". Obviously websites wouldn't load if ConnectSafe wasn't working, but this may not occur immediately to people, particularly new, inexperienced users. It doesn't impress the rest of us much either!

This update was issued on 19th December, the error on the test page was reported on the same day, so why has this not been put right yet? Irina_M said "We'll be making updates to the ConnectSafe website to address this issue in the future." When in the future? This week, next week, next year? The statement given is far too vague. Please urge whoever is responsible to get this page updated as a matter of urgency. I realise it's hardly in the league of a zero-day vulnerability, but the present situation doesn't do Norton's reputation any good does it?

In the meantime, my very best wishes to everyone for a happy festive season and a good 2014!

Madeline

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS v22.7.0.76
Kudos0

Re: New IPs Available for Norton ConnectSafe

Since the new IPs have now been available since December 19th, can you give us some idea of when we might expect the test site to be updated, so that it confirms that we're using these new IPs please? Thank you.

Madeline

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS v22.7.0.76
Kudos0

Re: New IPs Available for Norton ConnectSafe

Let's see if we can get @Irina_M  to check back for us.

It is disconcerting to configure the new settings and have the test page show incorrect information.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New IPs Available for Norton ConnectSafe

There is also another problem with this new Norton DNS - Ping 199.85.126.10 / 199.85.127.10 = 50 - 85% loss!

Unfortunately, the old IPs 198.153.192.40 / 198.153.194.40 are beginning to get bad ping results = 25 - 50% loss!

This has been going on for weeks now - Is this something that is connected to the IP address move?

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