Latest updates on Win 7, NS can no longer launch QS, History etc

 Same prob here with win7 & the history and settings buttons after the update to 22.10 last night.

Hello James Run updates again, there were a few bugs reported from this update earlier today. One of which I have verified as corrected. Reboot your computer whether no updates are available or not. Recheck your issue. Let us know your results if you would be so kind.

Cheers

 After one more reboot, the history & settings buttons work again.

Great news rpeterson.Glad to hear the reboot suggestion took care of your problem.

Cheers

Hi @James.Buck - thanks for reporting this issue. Our team is very interested in figuring out the cause of this issue. I've sent you some instructions for uploading logs to us. Please let me know if you're about obtain them and send them. Thanks.

NS updated today, and now I can't open "settings" or "history."  No response to button presses. As might be expected from symptoms in my first sentence, no response to "view details" in graphs, either. 

My OS is latest Win 10 Creators Update.

Well, at least the performance graphs seem to be working again after a long hiatus.   WSLS

UPDATE:   I tried a possible solution mentioned in another thread, which is to restart the PC. I tried multiple restarts without success.  The only thing that worked was a cold boot.  Now have access to "settings" and "history."

However, I now have a new problem.  In the usage performance graphs, it displays that gray masking over the chart and the "idle" label; even as my PC is running.  The graphs are running behind the mask seemingly nominal.

Hello, please post all your bugs here: https://community.norton.com/en/forums/norton-2210-bugs-so-far

Hi I have an issue with history, click the button and nothing appears, also When I had the update, I was informed that I had no Sonar protection. This issue was solved only after doing a restart, but the history continues not to show.

My OS is latest Win 10 Creators Update.

 On win7, the history & settings buttons are not working again this morning.

Hi @CR42 & @rpeterson,

I have sent you a private message with instructions for collecting logs and uploading them to forum post for further investigation. Please check it when you get a chance. Thanks

I have the same "idle" grey bar also and it shows Norton activity in that area. I assume when Norton sees idle time out it marks it and starts a scan. History shows a Quick Scan at the same time.

Jim 

Thanks @James.Buck. I've sent you a private message with some additional information. Thanks.

Hi @James.Buck, I have you sent you the link and instructions via private message. Please let us know if you need any assistance with log collection process. Thanks

Excellent, thanks for the quick response, @James.Buck. Our team is reviewing the logs now.

History and Scans not working since I got new verision yesterday.

Live Update is working.

Holly

I'm having the same problem. For the second time in as many weeks, I am unable to perform a scan (either quick or slow). When I click on the "scan" button, nothing happens. The first time, I had to completely remove and reinstall Norton Internet Security, and it was working for a few days. But now it has happened again. Before I waste more time removing and reinstalling NIS, has the problem been fixed by Norton developers, or will I have the same issue again in a few days? I'm running under Windows 7. I have another computer running Windows 8.1, but I don't have this problem on my other computer.

I was just chatting with one of the support agents and he claimed that it wasn't limited to Windows 7, and that it was caused by an unsuccessful live update, but all the updates I've done since resinstalling have been successful. So when he asked me to give him access to my computer, I declined. I thought I'd check on the forum first, because what he was telling me didn't seem to make sense.

BTW, is it normal for an agent in a chat session to ask for your email address and phone no.? I thought that was a little odd, so I gave him my real email address but a made-up phone no. The agent's name was Bhupendra, I think.

Thanks everyone. Our team is working on this issue now. I appreciate your help in getting this resolved. I'll update this thread when I get more info. Thanks again.

Any news? Is there any point in removing & reinstalling NIS yet, or will the same problem just re-appear in a few days?

We are testing out a fix for this issue, and should have more information on a release shortly. In the meantime, remember that this does NOT compromise your protection. background scanning will continue to run by default, and your other many layers of protection will continue protecting you.

If you *really* want to run your scans manually, at this time it would probably be best to use the Norton Remove and Reinstall tool to remove 22.10.0.83, and reinstall 22.9.4 on your system. It won't improve your security, it will just revert you to the previous version where this issue didn't exist. Thanks.

Why are your support staff in India or wherever telling people they can fix the problem, while you're telling us to re-install an older version and wait until the issue has been fixed?

Same problems here random and sometimes also the right click on icon tray doesn't work...

I have a similar problem running Win 7. Maybe it's a coincidence, but after installing 3 windows updates last week, I cannot run any scans, or even log in on Norton. Disc optimization and file cleanup still work, along with update.

I see there is a fix being worked on, that I hope will fix my issue also.

Setting the boot protection to Aggressive fixes the tray icon loading issue and the other problems, even if that one cannot be the final solution..

Broken as of your last product update. Win 10, 64, Creators. I've seen others comment on this on here but can't find them just now. Everything else seems to work OK. This is on several laptops btw.

Thanks,

David

When you say broken, do you mean the restore option is missing in History?

Broken as in "no longer working". Click on them (Quick Scan or History) and nothing happens anymore.

(Fast start is switched off on all of them btw before anyone suggests it.)

I saw these issues on a list on here the other day of Known Issues with the latest product update but can't find it now and just want to know when a patch will appear to fix this.

Thanks,

David

This scan issue is on Norton's Hot List of fixes. That usually means it is getting the highest attention. 

OK, ta.

@DavidCoffield - I recommend that you run LiveUpdate on your Norton product. We've recently released an update (22.10.0.85) that contains a fix for this issue. Thanks.

The fix seems to work. Kind of strange though, I have two 32 bit computers running Win 7, on the same Norton license, all current with live updates. One computer downloads a patch which fixes part of the problem, generates an error, and tells me to run live update again, applying two more updates, which fixes it. The other computer downloads 55 updates, which apparently fixed things also.