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Norton Service or Scam
Last week, I called Norton on the phone and spoke to one of their rep’s. I asked why, after I do a scan, I do not see removal of tracking cookies. Before that, I usually see 25+ cookies. He told me he would have to take over my computer to check the program. I allowed him and if a few minutes, he stated no problem with Norton. He never did answer my question. At that point, he began to show me pages of files which he said were files by hackers to get into the computer. Next he stated he would turn this over to another tech who would go over ever file and folder in the computer and remove any suspicious files. This may take about two hours. Then Norton would give me three years of Malware Bytes free. All this took over 10 minutes, and then he dropped the bomb. The cost of this will be $299. I declined the offer and hung up.
I called back on Tuesday and asked a different rep if this was a Norton offer or a scam from the first rep I spoke to. I asked the question several times and never did get an answer. Finally, he promised to have a Supervisor call me, that never happened.
What do you think. Norton offer or scam ? I hope someone from Norton reads this.