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Kudos0

Norton Toolbar error APPCRASH

I'm running:

Windows 7 64-bit
Chrome version 39.0.2171.99 m
Norton 360 version 21.6.0.32
Norton Security Toolbar version: 2014.7.10.15

Sometimes the app crashes with the message:

====================================

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    N360.exe
  Application Version:    12.11.4.4
  Application Timestamp:    53f531a0
  Fault Module Name:    StackHash_c1fc
  Fault Module Version:    6.1.7601.18247
  Fault Module Timestamp:    521ea8e7
  Exception Code:    c0000374
  Exception Offset:    000ce753
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    c1fc
  Additional Information 2:    c1fc8ec1e9c1b05512bd6a4f0fac9b3b
  Additional Information 3:    a75e
  Additional Information 4:    a75eb9d997fad6a99c54b642c44b732f

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

===================================

This crash comes with the option to close the program or to search for a solution. 

If I close, then the app icon and extension disappears.  Norton 360 itself disappears.  When using a utility to view processes running, a running 360 is  gone.  There is a dormant 360 there but shows no memory activity.  Normally there are two lines and they both show memory or cpu activity.  So I am left wondering if I am being protected at all.  And there is no way to revive 360.  The icon to open 360 on the task bar is gone.  I can only reboot to get it back. 

If I choose the search for a solution, then after a brief wait the app performs normally. 

Respostas

Kudos0

Re: Norton Toolbar error APPCRASH

It sounds like 360 and Chrome aren't playing well together. You may want to try reinstalling 360 with the Norton Remove and Reinstall Tool, which will give you a clean replacement install. http://www.norton.com/nrnr

If used, please read the Before you begin note, and run live Update after, until no more are found.

Reboot, and try a fresh install of Chrome. That may help with this issue. Some links here with extra info,

https://community.norton.com/en/forums/troubleshooting-information-norton-toolbar-google-chrome-0

https://community.norton.com/en/forums/new-norton-toolbar-update-google-chrome-available-norton-security-and-norton-security-backup

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: Norton Toolbar error APPCRASH

Thank you for the reply.  I will try this. 

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