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TomTom Go 510 will not update
I have Norton Security for windows ver 188.8.131.52 on a Microsoft Surface Pro 3,8GB ram, 512GB SSD and Windows 10.
I bought a TomTom Go 510, installed the software ok but the device would not update. I called TomTom support and they sent me the email below:-
As per our discussion on call, I informed you that according to the information in our server, I can see this download has failed due to one of the following reasons:
1. Aggressive anti-virus or firewall.
2. Poor Wi-Fi connection.
3. Router issues (business network instead of a home connection)
In order to resolve this issue, recommend you address your download environment. It is advisable to alter the settings of your security software to allow the MyDrive program to download items without issues. I have included information below on what settings need to be altered:
1.Use a cabled, non-wireless, non-business connection that is at least 4 Mbits. Use this link http://www.speedtest.net/ (select BEGIN TEST) to test whether you have adequate download speed for the updates available for your device.
2.Configure the Firewall (or the Internet protection in the antivirus) setting
3.“MyDriveConnect.exe” as authorized in the firewall
4. In the Firewall’s settings, make sure that all the communication via the following TCP ports is allowed (inbound and outbound, local and remote) for all network connections:
- 80, 443
- 3128 and 3129 (ReverseProxy)
- 4000 (The Web connector port of MyTomTom)
I'm on a home network with speed of 20Mbits so it is not 2 and 3. I checked in the firewall program settings and "MyDriveConnect.exe” seems to have full rights.
I have the following questions:-
Has anyone had this problem before?
Are TomTom right in their diagnosis?
How do I configure the ports as suggested above?