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Kudos0

Dreaded Ghost 15 - Windows 10 5% Progress Fail

Hi!  First, thanks to all the people who have worked on getting Ghost 15 to work on Windows 10.  So, my situation is:

After completely uninstalling Ghost 15 and all Norton data files, I have:

1) cold booted and then installed but NOT run Ghost 15;

2) changed the OS compatibility setting to Windows 7;

3) rebooted;

4) Ghost 15 automatically started on reboot;

5) entered LEGITIMATE, ORIGINAL PURCHASER, never-used license key;

6) BINGO! it works;

7) defined a full c:\ backup and schedule (single? no? partition HDD);

8) run backup;

9) BOOM!  Backup fails at 5% progress.

This is the error message:

-Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly. CHECK failed, SnapShotDevice::GetDeviceCharacteristics3: .\SnapShotDevice.cpp(262): mSymSnapVolume->IsSnapped().

(UMI:V-0-2987-19)

I have also tried this whole process but setting the OS compatibility to Windows XP, SP3 with the same non-result.

Other than bailing on Ghost 15 (and, really, I'm okay doing that but I'm just so invested in making it work--even if I then bail on it out of spite after making it work!), has anybody been able to solve this issue?  (Please: no suggestions for alternate backup software at this time, okay?)

Thanks!

Respostas

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

As far as I know setting compatibility is just to make the license key work. Is this a new install of Windows 10 or an upgrade of an earlier OS?

Do you really trust an outdated backup solution that has to be hacked to run for your precious data?

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

Hey, redk9258

I did the free Windows 10 upgrade a couple months ago (from Windows 7).  I figured that since Win XP support ended a couple years ago, it was just a matter of time before that happens to Win7.  So, after a lot of research, I decided to do that (and have discovered, that while it was a good decision, Win 10 has TONS of problems but I could write for hours about that).  The Ghost 15 install was a fresh install of a never-used OEM retail purchase on CD-ROM with an unused license key.  (I had just done the same with another never-used copy on my Win XP PC.)

As far as Ghost 15 being outdated, well, duh, but I have already been spending a ton of time researching new, FREE new (or updated) software for just about all of my applications (Including Palm Desktop--works great and does more than almost all of the current to-do/task programs but not integrated with anything/Cloud synchable and who would carry around a Palm Pilot in 2016?  Answer: not even me.) and didn't want to be bothered going through that for some backup software when I had a "perfectly good" one in hand (note: I have a circa-2010 Toshiba 1TB external backup drive and the Toshiba software it has for backing up leaves a lot to be desired.  Also, I have less than 200 GB of data total--applications, documents, music, etc.--so not exactly a complicated solution is necessary)

And, yes, my data actually is precious--I have irreplaceable files dating back to the '80s (but those are still on my...Win XP PC).

So, I do appreciate you taking the time to reply and I hope the info I provided in the first paragraph will help you to provide a solution for the 5% fail problem.  As far as I know, it doesn't matter if Win 10 was "new" or an upgrade to an earlier version of Windows.

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

The reason I asked if it was an upgrade or new install is because a new install may create a partition that Ghost cannot handle. It may still do it with an upgrade but I wouldn't think so. Can you post a screenshot of disk management? Let's see if Windows 10 made any strange partitions.

I'm sorry that I cannot help more, but I won't be upgrading to Windows 10 until I absolutely have to. I'm still happy with Windows 7. I actually use Windows Media Center and wish they would not have removed it.

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

Try running CHKDSK on both the source and destination drives. BTW, you are running the last version of Ghost 15, right? >>> 15.01.36526

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

Really?  Fine.  Chkdsk on C:\ and E:\ (external): no problems.

This is THE 5% fail problem.  Either there is already an existing solution (that I couldn't find under search) or there isn't.  (Kind of like the slow WinXP problem--it's the IDE setting going from UDMA to PIO and there's a fix on the big I-net).  It is NOT just MY computer--other people have previously posted to the forum with the same problem.  The EXACT SAME problem.  I'm definitely getting closer to uninstalling.  Permanently.

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

Did Windows 10 make any new partitions?

Are you  running version 15.01.36526?

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

I do not see any under Win 10 File Explorer.  I do not see any partitions under Iolo System Mechanic.  However, Win 10 "Optimize Drives" (aka defragment) shows: C:\, System, and \\?Volume(8af2f3ca-0000-0000-0000-70ac71000000)\.  What?  I can't figure out if those other two are partitions or some Win 10 things.  FYI, it's a laptop, so there's only 1 HDD.

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

Start  > Run > diskmgmt.msc

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

Well, THAT is interesting!  FOUR partitions:

1) (no name) Simple, Basic, Healthy (Active, Recovery Partition), 1.46 GB, 100% free  (I don't know what this is)

2) C:\ - NTFS, Healthy (obvious), 453 GB, 88% free

3) (no name) Simple, Basic, Healthy (Recovery Partition) 450 MB, 100% free (I don't know what this is)

4) (no name) Simple, Basic, Healthy (Primary Partition) 10.63 GB, 100% free (I don't know what this is)

I've never used any partition software on this laptop (Toshiba Satellite A665-S6065).  In fact, I've hardly used it since I purchased it new, but I am finally making it my primary PC.

What next?  :-)

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

Well, since the error mentions SymSnapVolume, let's look at this..

Open a command prompt and type "Vssadmin List Providers"

With Ghost 15, I think there should be two listed. One Microsoft and, I think, Symantec.

Is there any software that uses Volume Shadow Copy?

Also, Do you have version 15.01.36526?

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

No, there are just the two providers, Symantec and Microsoft.

Yes, I am using Ghost 15 version 15.0.1.36526

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

About the only thing I can think to do at this point is go to where Ghost is installed under Program Files (C:\Program Files\Norton Ghost\ ?) and find the file "Fixinstall.bat". Run this with Administrator privileges.

Kudos0

Re: Dreaded Ghost 15 - Windows 10 5% Progress Fail

Well, I tried it and it stuck at 5% "calculating time remaining"--and I let it run for over an hour before killing it.

Thank you to all for your help with this issue.  At this time (and after WAY too much time trying to resolve this), I am abandoning Ghost 15 on *both* of my computers (for some reason, now it doesn't want to work on my Win XP, SP3 machine, either).  I will be trying either Comodo Backup Free or EaseUS Todo Backup Free.

Now, I am not commenting on the fact that a piece of software originally written for Win XP (or even older?  Win 95?) won't function on a computer now running Win 10, or complaining that Norton/Symantec (or whomever owns this product now) is not providing a free upgrade/software patch SIX YEARS after I purchased this product.  Once upon a time, (like the beginning of the Windows GUI era), Norton products were the gold standard in computer software.  However, I have concluded, from both my experiences with Norton/Symantec products I have purchased and used in *this* century, as well as reading numerous, reputable software reviews, that Norton/Symantec exists in the marketplace purely as a result of brand identification in the public mind (at least amongst older PC users) and not because of continuing to produce superior products.  Their competitors, for all products, are legion and there are many superior products available (both paid and free) in all categories.

I was entertaining the idea of being a beta tester for the new Norton Security but have decided against that.  First, I just don't want to devote any time to something that may very well cause crashes and other system problems (yes, I understand that is the point of beta testing--to find flaws and fix them before releasing the "finished" product (are they EVER finished?  :-)  I don't have a separate computer to use in case things go terminal, and don't have the time to reinstall/recover/restore the computer that I need to be productive on if things go bad.  Second, as explained to me, there is no guarantee that as a beta tester, that I would be granted a full product license when the public version is released.  Third, related to that, Norton Security is a *commercial* product, not something free being developed via an open-source platform.  It's one thing if I use  software (purchased or free) and report a bug to the developer.  But why should I, a non-employee, altruistically devote my personal time to help debug a company's product for no compensation?  Not even a guarantee of receiving a copy of the final release software?  And they (you) are going to make actual monetary profit from my labor?  No. That's just wrong.  Norton Security should be beta tested by Norton/Symantec employees, not by the general public.

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