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Kudos0

And this is why I won't be renewing my subscription.

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Kudos0

Re: And this is why I won't be renewing my subscription.

Hello ElaineBarral

If you tell us what your issue is, perhaps we can help to fix it or get help to fix it or get Symantec to fix it or send you to where you can get help for free. The Auto-Fix can very seldom fix a problem. Help is still available and free. Give us a chance please.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: And this is why I won't be renewing my subscription.

Hi, ElaineBarral.

Not sure if this will help: https://support.norton.com/sp/en/us/home/current/solutions/v63747322_End...

I would skip Step 4, however (even if Steps 1 thru 3 fail), as it could do more harm to your computer than good.

Semper ubi sub ubi
Kudos0

Re: And this is why I won't be renewing my subscription.

Hello Elaine

I'm sorry. I should have used Zoom so I could see your screenshot properly. My old eyes don't see as well as they used to. Inquirer is correct in recommending you to follow that KB. Please definitely stay away from the Norton Power Eraser.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.

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