• Todas as comunidades
    • Todas as comunidades
    • Fóruns
    • Idéias
    • Blogs
Avançado

O que você está procurando? Pergunte a um especialista!

This forum thread needs a solution.
Kudos0

Server Error. Cannot Access Norton Family

I have been receiving an error when trying to log into my account: "Server Error. Your request was stopped for your protection. Your data is safe, and the error has been reported and will be investigated."
When I try to use the mobile app I get similar issues, or the devices for my children have disappeared.

I have five kids with multiple devices...I need to be able to make some changes soon.  Please Help.

Respostas

Kudos1 Stats

Re: Server Error. Cannot Access Norton Family

Thanks for the information.  We are checking into the issue.

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

I have the same issue. My kids need to get access so they can work on their homework before they head to football practice. I kind of count on this solution to work.

Kudos0

Re: Server Error. Cannot Access Norton Family

An error has occurred with our service butYour data is safe.

The error has been logged and reported, and we will look into it shortly.

Please click here to return to the home page.

If the problem persists, contact us for assistance.

Kudos0

Re: Server Error. Cannot Access Norton Family

Thanks for the report.  We are currently working on the issue.

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

I have the same issue.  Has been happening since mid morning today.   What's going on?

Kudos0

Re: Server Error. Cannot Access Norton Family

I am having the same issue on my Norton account page (cannot locate device information) AND I cannot login into the Norton Family iPad app.

Kudos0

Re: Server Error. Cannot Access Norton Family

Error here too as of 7:29 EDT, running Windows 10 x64.

Kudos0

Re: Server Error. Cannot Access Norton Family

I have the error as well.  I think you should make this a top priority...  My kid has been nagging me all day about playing CS....

Kudos0

Re: Server Error. Cannot Access Norton Family

Same here, what the heck?

Kudos0

Re: Server Error. Cannot Access Norton Family

Same problem

Kudos0

Re: Server Error. Cannot Access Norton Family

I can't even disable or uninstall Norton Family on any of my kids' devices, so basically all five of my kids' phones and laptops are big fancy bricks.

Kudos0

Re: Server Error. Cannot Access Norton Family

same problem ... really not good enough!

Kudos0

Re: Server Error. Cannot Access Norton Family

This is quite an epic screwup for an internet security company...

Kudos0

Re: Server Error. Cannot Access Norton Family

I'm facing same issue. pls fix it ASAP....

Kudos0

Re: Server Error. Cannot Access Norton Family

maybe they got hit by a virus ????  

agree, epic screw up - come forward and be transparent .....  especially for those of us who have paid for premier services!

Kudos0

Re: Server Error. Cannot Access Norton Family

I have the same problem since yesterday. Hope this can be resolved soon.

Kudos0

Re: Server Error. Cannot Access Norton Family

Issue remains Aug 29 @ 9:41pm PST -- iOS 9.3.4, Safari

File Attachment: 
Kudos0

Re: Server Error. Cannot Access Norton Family

Same here, What a joke!

Kudos0

Re: Server Error. Cannot Access Norton Family

I have the same issue since yesterday. Is there any solution? This morning I managed to log in but couldn't change any setting for any of the kid's devices.

thanks for any suggestion or help.

Kudos0

Re: Server Error. Cannot Access Norton Family

Same issue here for the past two days - this is getting annoying!!!

Kudos0

Re: Server Error. Cannot Access Norton Family

Interesting that I am getting a splash screen inviting me to renew in 20 days and then a server error! Hmmmm. We'll see!

Kudos1 Stats

Re: Server Error. Cannot Access Norton Family

So first I could not update my child policy, then the log in option disappeared from the web portal, with only the language option showing.  I was told yesterday that there was a system maintenance and that I had to wait 24 hrs. Now everyone with an ounce of common sense knows that one should never perform system maintenance in such a way as to inconvenience the users (us that is). I have tried 4 parental control solutions (one worst that the other, including the free Windows10 version), which all ultimately failed miserably until I settled for Norton's Family Premier and now this. Can't make changes, can't log on. 

I'm in I.T. and I can guarantee you this: The state of software quality in general has gone down the tubes and all these corporations (including MSFT) are releasing software which is either poorly written and/or untested.

Then they use their user base as testing subjects to help in their debugging, for free mind you. Had the same problems with Video Editing software, which either hang or crash your PC, unless you have a $5k gamers machine...You have to provide them with system info, screen shots, describe errors, re-try things, etc. Some people actually like doing this. I don't. It's not my problem. It's theirs 100%. There should be zero involvement from me to make it work. I tell you the problem and you go do your thing: research, debug, fix, test, etc., until it's fixed.

Our time is very valuable, we all work for a living.

Kudos0

Re: Server Error. Cannot Access Norton Family

Installed Norton Family free trial for 3 days and don't have access since the second day.... Children laugh at me since then. I'm happy of not spending 50$ for this. Will probably uninstall before next weekend and try something else if nothing changed.

Kudos0

Re: Server Error. Cannot Access Norton Family

Strange, one of my system are now suggesting i renew my subscription (15 days remaining) even though i have plenty more weeks left on my account. Sounds to me like one's system has been targeted hey Symantec?  A system that's meant to protect has been unprotected. anyways sort this out symantec please...

Kudos0

Re: Server Error. Cannot Access Norton Family

This is horrible service.  They do this all the time with no notification.  At least send us an email letting us know what is going on. 

Kudos0

Re: Server Error. Cannot Access Norton Family

Server was working for 30 minutes.  It is now down again

Kudos0

Re: Server Error. Cannot Access Norton Family

I have been suffering the same problems for the last 24 hours. Norton is full of glitches - not exactly a Premier service

Kudos0

Re: Server Error. Cannot Access Norton Family

Hi All,

The login issue has been corrected.  If you are still not able to log onto your Norton Family account, please let us know.

We are sorry for any inconvenience caused.

Thanks for your patience.

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

This problem is NOT fixed!  It showed up yesterday, went away for a bit and now, again, I cannot log into Norton Family.  I can log into Norton.com but get the message reported multiple times above when clicking on the Norton Family tab.  

Kudos1 Stats

Re: Server Error. Cannot Access Norton Family

Hi dcart,

Thanks for the report.  I am not able to reproduce the error.  Can you please click the link below to log onto Norton Family account to see if you still get the error?

https://family.norton.com/familysafety/homePage.fs

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

Katie,

Same issue here. I go through your link, and get this:

"...

Sorry, An error has occurred on the server.

Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

..."

My daughter needed to get online for school work and we couldn't make changes to allow it. We had to log into the system using an admin account for her to work. This has been going on since the end of last month. Any ideas on what was changed and how to get it back working? Thanks,

Jerry

Kudos0

Re: Server Error. Cannot Access Norton Family

Hi 

I've reported this to the team.  We are checking into this.

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

PM sent. Thanks.

Kudos0

Re: Server Error. Cannot Access Norton Family

Wow this is a load of crap. Norton please reply to your users and explain what you are doing to resolve these ongoing problems. This software is a scam and I am reporting you to the better business bureau.

Kudos0

Re: Server Error. Cannot Access Norton Family

Katie, 

Same issue....

Sorry, An error has occurred on the server.

Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

We just signed up and it already feels as if we made a mistake.

Aasim

Kudos0

Re: Server Error. Cannot Access Norton Family

Hi,

The issue has been resolved. Please let us know if you have any questions.

Thanks for your patience.

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

KatieQ : thanks, I am able to successfully sign into the portal. Any ideas on what the issue was? 

Jerry

Kudos0

Re: Server Error. Cannot Access Norton Family

Hi Jerry,

Thank you very much for the update.

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

This issue is occurring again on Sept 14 and 15...

Kudos0

Re: Server Error. Cannot Access Norton Family

Hi JBxc,

I tested it myself and was able to log onto my Norton Family account.

If you are still getting login error when trying to login at https://family.norton.com, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

I just tried and got the following again--I tried re-entering my passord etc and still got the errorr.

Sorry, An error has occurred on the server.

Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

Kudos0

Re: Server Error. Cannot Access Norton Family

Hi JBxc,

Thanks for the update.  We will check into this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

This works but it is the old site.  The new site is going up and down with Server Error message.  

Kudos0

Re: Server Error. Cannot Access Norton Family

My account is screwed up again. Any help? Thanks,

Jerry

Kudos0

Re: Server Error. Cannot Access Norton Family

Hi JerryE,

Did you try the "old" website?

If you are still getting login error when trying to login at https://family.norton.com, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error. Cannot Access Norton Family

Hi

The issue has been corrected. Please try again and let me know if you have any questions.

Thanks for your patience.

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.