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Kudos0

Norton Family - Can't Add Device - Can't Uninstall - Windows

My son has done something to Norton Family to work around it. I deleted all devices to start afresh but cannot add a new one. The installer is downloaded and I run it. I log in and then it says it has installed the product. It still isn't running. So I looked in Control Panel and saw Norton Family and selected uninstall. I was asked to log in which I did but then it displayed "Please try again. Be sure to type the correct email and password@ (screen shot attached). I can assure you I did. A similar thread talks about removing two files to get through this problem (https://community.norton.com/en/forums/can-not-uninstall-norton-family-s...). Any help appreciated.

I also tried the Norton uninstaller but couldn't get past the Symantec Winfax Pro problem.

Windows 7 Home Premium

Respostas

Kudos0

Re: Norton Family - Can't Add Device - Can't Uninstall - Windows

Winfax Pro removed following this post: https://community.norton.com/en/comment/2806353#comment-2806353

Kudos0

Re: Norton Family - Can't Add Device - Can't Uninstall - Windows

Reinstalled Norton Family (it's back in Control Panel anyway) but never get as far as adding a device. Screen just says Connecting to Norton Family - Do Not Close etc (screen shot attached). Installation never finishes.

Kudos0

Re: Norton Family - Can't Add Device - Can't Uninstall - Windows

Hi Simon

We have sent you a private message.

Kudos0

Re: Norton Family - Can't Add Device - Can't Uninstall - Windows

Does anyone know of a viewer that can read old Winfax Pro files? Extension is .fxm? Miniviewer doesn't appear to be available anymore.

Kudos0

Re: Norton Family - Can't Add Device - Can't Uninstall - Windows

Jim 55 You can use Notepad to open fxm files per this Microsoft article. It should apply to Windows 10 as well.

https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/how-do-i-open-fxm-and-fxr-files-with-windows-7-fax/fc1575c9-2fc6-4579-979d-9d7712cacd19?auth=1

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00

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