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Kudos0

Norton Core Router App- can't unblock a website previously blocked

Hi all- I'm stumped.

I set up my norton core app and router, no problem.  I blocked a few websites by name under the allowed/blocked tab on the app. 

Now I want to unblock one of those websites. However, after swiping left and getting the "delete" icon/red button, pushing on it- it does nothing- the website stays, doesn't save the new preference, etc.

I can't unblock a website.  I've tried to restart the router, reinstall the app, sign-out, then sign in, edit the site name, etc.  Nothing changes, and I still can't unblock the website.  My next option is to reset the router, unlink the account, and start all over- but I would rather not do that.

Any ideas, tips, or tricks to fix the problem?

Respostas

Kudos0

Re: Norton Core Router App- can't unblock a website previously blocked

I ran into a similar problems with website that I had blocked under my user.   I would delete them and they would comeback.  Try turning off parental controls and then deleting the websites.  After you can turn parental controls on and the website should be deleted.   This worked for me.

Kudos0

Re: Norton Core Router App- can't unblock a website previously blocked

If I turn off the parental controls, it hides the menu to work on allowed/blocked websites- so I can't access it to edit or modify the list.  Hmmm, puzzling. 

Kudos0

Re: Norton Core Router App- can't unblock a website previously blocked

Hi @serf45 - I'm not able to reproduce your issue.   I manually blocked a website under "Allowed / Blocked Websites" and saved it. I confirm it's working and the website is blocked. And then I go back in, swipe left, press Delete... and it deletes for me. 

I have two thoughts.  One - Is your app up to date using version 1.18? Two - Perhaps uninstall and reinstall the app?  

Hopefully it's an easy fix to get it working as designed again. 

Kudos0

Re: Norton Core Router App- can't unblock a website previously blocked

Thanks @Dave_Coleman I will reinstall as well, when I get home.

When you deleted it from your app, were you able to go back in an have it stay deleted?  It will "delete" when I swipe, but won't stay gone for me.  It may just be a fluke- I've reinstalled this morning, but can do so again.  

My app version is 1.18.2

Kudos0

Re: Norton Core Router App- can't unblock a website previously blocked

I just checked again, and it hasn't repopulated under the Blocked Websites. How long does it usually take to reappear?  

Kudos0

Re: Norton Core Router App- can't unblock a website previously blocked

It is immediate.  As soon as I leave the screen and come back- it is there again. 

I'll try to uninstall, reboot the phone, and then reinstall when I get home.

Hopefully, that will work.

Kudos0

Re: Norton Core Router App- can't unblock a website previously blocked

Otherwise your Norton Core is working fine, no other quirks or anomalies you've noticed?  

Kudos0

Re: Norton Core Router App- can't unblock a website previously blocked

@Dave_Coleman, no- everything else is fine.  I even reinstalled the app, signed out and then back in, etc.

I think I'll reset it back to factory defaults and then go from there.  I"ll let you now how it goes.

Accepted Solution
Kudos1 Stats

Re: Norton Core Router App- can't unblock a website previously blocked

Update- 

I've just reset the router to factory defaults, erased all settings, and unlinked my account- setting it up all over again- this appears to have fixed the issue.  I've tested it and been able to add and then remove a site.  So, apparently, something or a gremlin was possessing my app/router.  It appears to be gone now.  Thanks for the help. 

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