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Kudos0

Cannot log in Norton Core App

I've been using Norton Core for about 3 weeks. Stop working. Trying to reboot Core through smartphone. I cannot log in to Core App with Smartphone. Obviously, I already have a Norton account set up I've been using. Also have no issue logging in from internet on computer (logged in to write this). Get the error "Unable to sign in. Please use a Norton account associated with a Norton Core". suggestion?

Respostas

Kudos0

Re: Cannot log in Norton Core App

I had the same problem with the last Norton server issue a few days ago. Seems they are still having problems. If you have a decent cell phone signal try turning off wifi on your phone and logging into the app using cellular data. That worked for me. If you are able to log in using cellular data I'd suggest changing the DNS server in the app, at least until Norton gets their servers fixed. Since this has been happening for at least 3 days now I wouldn't expect a permanent fix too soon. 

Here's how to change the DNS server in case you don't know how: In the app go to settings, network, DNS and choose any server other than Norton. I chose ISP.  The Core might or might not power off and on itself, it didn't for me even though the app said it would.  I power cycled the Corer myself, but you might not have to.  Good luck, I hope that works! 

Kudos0

Re: Cannot log in Norton Core App

Hello Will

Have you tried restarting your modem ?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cannot log in Norton Core App

Will L if turning OFF wifi on your phone and using your cellular data doesn't allow you to gain access to the Core. Follow these instructions to reset your Core: https://support.norton.com/sp/en/us/home/current/solutions/v118380611_core_en_us

Perform the Factory reset using the reset button

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Cannot log in Norton Core App

I cannot log in App with cellular or wifi so can't get to settings. thanks for suggestion though.

Kudos0

Re: Cannot log in Norton Core App

I did multiple times with success. thank you for suggestion though

Kudos0

Re: Cannot log in Norton Core App

I did try the factory resets multiple times without success (on core, not on App since I can't get there). Thanks for help though, really appreciate it. will call tech support tomorrow

Kudos0

Re: Cannot log in Norton Core App

I was one who had issues on Friday. Now today a new set of issues. Strong internet on laptop, but no internet on cell phone when connected to wifi - app seems to be disconnected - just spinning circle. I deleted and re-installed the app using cellular data. With wifi turned off (using cellular data), the app seems to work fine. Any suggestions? 

Kudos0

Re: Cannot log in Norton Core App

More Core issues. After the problems that occurred on the 24th; no internet connection, wifi, or wired, no customer service available nor announcements made of service failure, now we have inoperative wifi. Cannot even access the Core with the App. Wired connection seems ok, but slower than usual. Removed Core and replaced with previously used Netgear router. Back online gain. (And back to the previous higher speed but obviously less secure network I used for years) Norton needs to get this issue fixed quickly and permanently

Accepted Solution
Kudos0

Re: Cannot log in Norton Core App

All: I have posted here and in several other threads what is working when this garbage takes place. And it continues. Whomever is handling the backend cloud data for Core should have their contract nullified, everyone associated with it FIRED and be done with it. That being said, myself as well as all of you want to hear what happened, why, what the remediation is, why it continues to be a PITA and how that is being handled. I won't post anything further until something is posted here or in our Guru areas which we are able to pass along to all of you.  

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Cannot log in Norton Core App

I talked with Tech Support this morning. Long story short, they were very helpful and supportive. We tried a number of things but in the end is core is being replaced.

Kudos0

Re: Cannot log in Norton Core App

In response to jtclarkcpa: The only suggestion I have is to change the DNS server to anything other than Norton if you can get into the app. That worked for me. No more issues since I changed servers to my ISP. 

Kudos0

Re: Cannot log in Norton Core App

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Cannot log in Norton Core App

Hello

My Core app is showing no Internet on our 2 cellphones. My Android cellphone is the one with the App and no Internet. My hubby's cellphone also shows no Internet. His laptop is working and my desktop is working, but I am hardwired. The Core is showing Solid White,but we still don't have Internet for more than a day so far. This is longer than the blockage on last Friday.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Cannot log in Norton Core App

Floplot. Have a look at your devices down at the bottom in the "Shared" section. Check to see if there are bogus time limits set and/or parental controls are activated. I had that issue just before the outage on the 22nd finding something overnight told the app to set time limits on both our smartphones. Once I FOUND and disabled parental controls (which have never been set) Core allowed my phones on the network.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Cannot log in Norton Core App

Hello SoulAsylum

Thanks for your speedy reply. Correct advice as always.

Have a Good Night and Keep Warm and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cannot log in Norton Core App

Well thank you for those kind words and you are most welcome.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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