O que você está procurando? Pergunte a um especialista!
Symantec Lifelock Merger Customer Conundrum
My wife and I have been with Symantec & Lifelock for several years and learned of the merger. I upgraded this past summer to Norton Core with Security Plus and am interested in bundling my plans.
Norton Core with Security Plus subscription renews on 11Oct2018.
LIFELOCK ULTIMATE PLUS™ for me renews $269.89 on 11Feb2018.
LIFELOCK ULTIMATE PLUS™ for my wife renews $296.90 on 19Jun2018.
I've been on the telephone with three representatives from Symantec/Norton and Lifelock this morning. My first telephone call was with Quaim and he gave me Case no: ########. A chat session with Aashi , reference number ###### result was "...we have different teams handling issues for Norton Core and Life lock. I am not trained for these issues else I would have definitely helped you." Aashi gave me telephone numbers with whom I've already spoken, separate dedicated teams for Norton Core related issues [855-966-7866] and LifeLock support [844-504-7101].
The merger of security services sounds most sensible, but, to borrow an idiom, seems to leave customers in the cold. No plan to cover an obviously large number of families already members of both Symantec/Norton & Lifelock with clear options for our merging with you.
My last telephone conversation result was that in order to bundle, I'd need to cancel subscriptions and re-start or wait for one to expire, cancel the others and then re-start all subsciptions. I could not transfer Lifelock into Norton and receive subscriptions credits for the remaining time on the current subsciptions. The bottom line is which is most economical for me.
Your Lifelock/Symentec representives were most polite and I clearly sense their desire to assist families, but they were not prepared adequately for this merger and deserved better merger support...whcih is another manner of stating your customers' families need better.
This a problem which needs to be addressed at a higher level. My family is just one of many. What do you recommend?