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Norton right-click context menu missing
Windows 10. For some weeks/months, I no longer have a "Norton Security" option in windows explorer context menu after right-clicking on a file or folder. Chat had suggested I reinstall Norton, no improvement. Chat today remote controlled, had no suggestion except call Norton. Called, they had no suggestion. A different win 10 machine has the menu. (I can successfully scan a single file or folder by going into the settings and creating a Custom Scan, but that's less convenient.) Suggestions??