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Save your money and your Sanity - Stay Away, Far Away from the Norton Core
The Norton Core sounded great but has proven to be nothing more than a nightmare. They keep trying to say they will fix it, daily I am calling in, this is not the way a company should work. They get it working, for if I am lucky 24 hours. I HATE this, and do not see how Time would give it any awards. Maybe when they have a much larger community and fix the multitude of problems, things will be better.
Also, no where was I told upon buying the core that a high priced smart phone was needed to operate the core. Luckily, my mom had an iPhone 7. But my motorola could not handle the app. I have already tried to return it twice and keep getting put off saying that not to worry, they will handle it, do not fall for this as you will run out of time in which to return this item. I am on hold now, already for 30 minutes for my 4th in 5 days, I day I was on hold for 1hr 7min and gave up. But I have read other reviews on here that said they were past the return date. I had better not be denied returning it after going to customer service and being told , it can be returned and my former protection reinstalled, but they have sent me to the core only line again to wait for an eternity. Two of the days I called, I got right in and two of the days have had substantial waits. They know they have a bad product or they would have others being able to conduct a refund.
Please, take my advice and stay far away from this product until they have years under their belts. The app has a recommended setting Norton Secure DNS, and that is the first thing they do is tell you to take off that and switch it to ISP's DNS. The next day they have two new DNS providers, GOOGLE DNS and Neustar Advantage. Day three they have me switch to GOOGLE DNS, Roku started working for the PBS app which was not working. Tonight, a day later, the GOOGLE DNS was not even showing on the phone. I had to restart the phone and restart the app, now GOOGLE DNS is showing. But I will not be put off daily until this crap cannot be returned. I have always liked Norton Security and have the Ultimate Help Desk, but this is a disaster!!!!!