• Todas as comunidades
    • Todas as comunidades
    • Fóruns
    • Idéias
    • Blogs
Avançado

O que você está procurando? Pergunte a um especialista!

Kudos0

Save your money and your Sanity - Stay Away, Far Away from the Norton Core

The Norton Core sounded great but has proven to be nothing more than a nightmare. They keep trying to say they will fix it, daily I am calling in, this is not the way a company should work.  They get it working, for if I am lucky 24 hours. I HATE this, and do not see how Time would give it any awards. Maybe when they have a much larger community and fix the multitude of problems, things will be better. 

Also, no where was I told upon buying the core that a high priced smart phone was needed to operate the core. Luckily, my mom had an iPhone 7.  But my motorola could not handle the app.  I have already tried to return it twice and keep getting put off saying that not to worry, they will handle it, do not fall for this as you will run out of time in which to return this item. I am on hold now, already for 30 minutes for my 4th in 5 days, I day I was on hold for 1hr 7min and gave up. But I have read other reviews on here that said they were past the return date. I had better not be denied returning it after going to customer service and being told , it can be returned and my former protection reinstalled, but they have sent me to the core only line again to wait for an eternity. Two of the days I called, I got right in and two of the days have had substantial waits. They know they have a bad product or they would have others being able to conduct a refund.

Please, take my advice and stay far away from this product until they have years under their belts. The app has a recommended setting  Norton Secure DNS, and that is the first thing they do is tell you to take off that and switch it to ISP's DNS. The next day they have two new DNS providers, GOOGLE DNS and Neustar Advantage. Day three they have me switch to GOOGLE DNS, Roku started working for the PBS app which was not working. Tonight, a day later, the GOOGLE DNS was not even showing on the phone. I had to restart the phone and restart the app, now GOOGLE DNS is showing. But I will not be put off daily until this crap cannot be returned. I have always liked Norton Security and have  the Ultimate Help Desk, but this is a disaster!!!!!

Labels: Android App, DNS

Respostas

Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

Hello Kimberly. This may help: https://support.norton.com/sp/en/us/norton-core-security/current/product-return-form

Core most definitely has a cloud DNS problem and we are all as owners experiencing it. Norton Core has 4 DNS settings built into it which can be selected without having to input the values for it since it will automatically detects those and reboot to make those changes. I've had to perform multiple power resets since the app version 223 was released but still stick with the Norton Secure DNS as it provides better protection although its now falling back to Neustar by default though the app will not tell you that. Norton is aware of the issue as it has been reported by myself personally and other Guru's here on the forums. A challenge to say the least for us as we try to help.

If you want to check the actual DNS being used on your core at any time use this site link: https://www.dnsleaktest.com/

Cheers 

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

I am not sure how many Norton Core issues are actually pure Norton DNS issues.  I have had my Core DNS set to Google since the day I set it up months ago, and I have had no problems at all - no dropouts, no crashes, nothing.  The thing has worked like a champ, so I am sort of taken aback at the problems that others are reporting.

Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

SOJ For me personally my issues have entirely been with the Cloud DNS. I remain with the Norton DNS setting having set it day one. The Core hasn't gone down once, its connectivity with the app while Core remains 100% functional. Other than that issue my Core has worked like a champ as well. One thing I have noted is when I do have to reset the Core (power cycle) the time zone goes back to Pacific time by default. I've found since leaving it that way Core stopped refusing to connect to the app. Just a thought.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

I agree that the Core (at least my Core) is stable with the exception of random, intermittent Norton Secure DNS issues and the 12/22 infrastructure failure.

When Norton DNS starts having problems (slow loads, unable to resolve), I switch to the ISP's DNS, then switch back after awhile because I want the extra security (and I'm paying for it).

Great wireless coverage, seems to block some security risks, overall working as expected. 

BUT, I don't do address reservation, have a VOIP phone, etc. Plain vanilla Ethernet (PCs, printers, cameras) with 2 phones and 2 wireless thermostats.

I have only had to POR my Core for a new DOCSIS 3.1 modem install. 

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

I am so thankful that my old router (Apple AirPort Extreme) still works very well.  I have pulled my Core out again, and am about ready to throw it against the wall.  It loses connectivity regularly, and the DNS is horrific.  Even with wired devices, I get continual timeouts.  I've used Norton products since they came out (yes - I am that old), and was a beta tester for antivirus back in the good old days.  This is such a disappointment, as their software products have always been excellent.  I am holding out hope that they get these issues resolved, but would not want to depend on my Core right now for anything other than a cute conversation piece.  As a reliable router, it's sadly not!

Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

Thanks for your reply.

Are you saying that if I cannot use the recommended setting, I am just an average router with Norton on it as I was with TP link and Norton Premium? Someone commented in this thread that they have been on Google from day 1. I don't understand why Norton has a recommended setting and then tells you to go to ISP's DNS (which when I first called was the only other option on my iPhone, so I don't even understand why someone else had Google on their phone from day 1?) Google and also Neustar appeared on day 3 of phone calls.

I do not understand computers at all and am basically bed ridden which is why I have found this to be so very frustrating, adding also that when I bought this it did not say it required a phone to operate it. I have a crappy Motorola which has no space for any apps whatsoever since they preloaded it with google crap. So if my caretaker, my Mom, didn't have a phone this would be totally worthless.

I was planning to send it back, but then it seems as if either people are happy with it or have hope that Norton will get things working. My brother says look at it as if it is a decent to good router for $139, subtracting what on sale I can buy coverage for 10 computers.

Can you tell me, am I understanding it correctly that unless I can use the Norton recommended setting, is this just a typical router, as implied by someone below?

Do I have to get up and unplug the Core everytime that the DNS fails and needs to be switched or can my elderly Mom or I just do it with her phone app? Would you say that this is still better than the TPlink even if I can't use the recommended setting?

Thanks you for your guidance.

Kimberly

Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

One last question, I went to DNS leaks and it just gave a number and said Daytona Beach. What am I looking for at that link, should it be giving a name like Norton Core, Google? I really am computer illiterate.

K

Kudos1 Stats

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

Hello Kimberly When you go to that site your IP address should appear in the top middle of the page along with a small map because it determine your location. Near the bottom right click "Standard Test'. The actual DNS servers being used will appear along the middle of your screen once the test is complete.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

Thanks for taking the time for your reply.

Are you saying that ONLY with the "Recommended" setting provides the Core "safety" net? Are all the other settings just utilizing other plain routers?  I don't understand why it is that Norton tells me to not use the recommended setting?  So when you say you go back to the Recommended setting because you are "paying for it", is this what you mean?

Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

Thank you for your comment.

So you believe it is worth holding onto with hopes that eventually the Norton Router will work with the recommended settings. My brother is sort of suggesting the same thing that the same regular Norton premium is on the computer and the router just is a regular router without the extra security without the Norton recommended setting, is this what you think as well?

If I don't have to keep getting out of bed to unplug things, then maybe I can live with this until they get it working. It really bothers me if they are selling one product, but without the recommended setting, is nothing more than a plain router? Is this correct?

Thanks again,

K

Kudos1 Stats

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

Norton is the recommended DNS setting because it works best with Core. And secured through their cloud services. Being that the Core Security plus subscription has to remain active and not lapse for ALL the functions of Core to work, this is where we are "paying" for those services. Secure DNS included.

The trust level of the other DNS providers are most likely just as trust worthy, although, Google is KNOWN to store, share and sell user data just as most internet providers will do. Neustar provides services to large corporations and is also a trust worthy source as Norton is using Neustar as a fall back DNS while they fix their issues. Norton support knows of the Cloud DNS issues and will suggest setting your DNS to ISP so that Core functions correctly while the cloud issues are being rectified. However there are 4 choices and you may choose the one you prefer most. 

I am personally sticking with Core mainly because I have been in the IT field for many years. Knowing most of what is actually causing the issues with Core and not being able to correct it is the most frustrating part of it all. I've trusted Norton for a very long time. I DO believe the Core issues will be corrected. Having two holidays back to back didn't help matters either.   

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos1 Stats

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

All of the DNS services available through Norton Core (Google, Neustar, or your ISP's own service) provide safe and legitimate ways to get your DNS.  Norton DNS provides content filtering which blocks some websites - but your browser and Norton Security on your PC will block them as well.  As long as Norton DNS remains problematic, there is no reason you cannot safely use a different service in the meantime.

Kudos0

Re: Save your money and your Sanity - Stay Away, Far Away from the Norton Core

There's more to the Core's problems than Norton's DNS though. I got mine the Friday of the big weekend outage. From the start, it was repeatedly losing connection to the Internet. I had already switched to ISP or Google DNS before the Norton servers went down, and it continued to lose connectivity multiple times a day. By Sunday I had had enough & pulled it out of my network, stuck it back in the box, & I really need to get remember to get the RMA process going while there's still time.

I really want to like the Core, I want it to be successful, but I cannot be rebooting the thing 5-10 times a day. Maybe in 6 months to a year after it has matured, I'll give it another try, but right now I need a reliable Internet connection and that is the one feature the Core seems unable to provide me. I'm also really not happy with the fact that you are completely incapable of managing any aspect of the device unless it is working perfectly. When the DNS servers went down, you no longer could connect to the Core from the app, and couldn't change the DNS server setting.

This thread is closed from further comment. Please visit the forum to start a new thread.