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Kudos0

Update firmware

I've been told we should have core firmware updated to 226, how do we get that if we still have an older one?  Sorry to post what may seem to be a simple question.

Labels: Firmware

Respostas

Kudos1 Stats

Re: Update firmware

Hi Rob F,

I found this pinned post which describes how to check for and how to update the Norton Core's firmware: https://community.norton.com/en/forums/norton-core-firmware-update-release-notes

To check if you have a new firmware update available, please follow the below procedure:

  1. Launch the Norton Core app.

  2. On the top-left corner, tap the menu icon.

  3. Tap Settings.

  4. Scroll down the Settings menu and tap About.

  5. Under Firmware Version, tap Update Available. (If your firmware is current it will say Up to date.)

    You may be prompted to reset the Norton Core router to update the firmware.

  6. In the confirmation screen, tap Yes.

  7. Follow the on-screen instructions.

    After the firmware update is complete, you are prompted to sign in with your Norton account credentials.

or see the knowledge base article:
https://support.norton.com/sp/en/us/norton-core-security/current/solutio...

Kudos1 Stats

Re: Update firmware

Hello

With the Android version--under About, it will just give the Firmware version. It doesn't say Up To Date or Update needed. It just updates on it's own if one is needed. Sometimes, it may show that the version isn't up to date, but it might still be up to date. To make sure you are up to date, you can send a PM to Gayathri_R and include your serial number and she can tell what version you are on. That happened to me when I first got my Core. It looked like mine was way behind, but she assured me, my Core was up to date. The Android App also went up to version 1.28. There is no way currently to update the program on your own.

Have a Good Night and

Thanks.

Please click on this Permalink for the Release Notes for 226

Permalink

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Update firmware

This feature as described on this article hasn't worked since the first or second firmware update.

Kudos0

Re: Update firmware

Thanks for quick accurate solution.

Kudos0

Re: Update firmware

All: Core firmware will update automatically and is not always pushed to all users at once. It most always comes in a phased manner. https://support.norton.com/sp/en/us/home/current/solutions/v119362017_core_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Update firmware

Hello Rob If your issue/question was resolved please mark the appropriate answer as the solution, other then may be able to see that solution. Have a great day.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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