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Kudos0

Safe Search "Installation Failed"

I keep getting an "Installation Failed please retry" message for Safe Search. I have retried several times. See attached image. Win 10 Pro 64 bit. Firefox 61.01

Respostas

Kudos0

Re: Safe Search "Installation Failed"

Please clear browser cache and please run Norton LiveUpdate until no updates + machine Restart (not Shut down).

Post back progress. 

Kudos0

Re: Safe Search "Installation Failed"

Didn't help. I can just bookmark the Safe Search site. This was more a head's up for Norton's support.

Kudos0

Re: Safe Search "Installation Failed"

Kudos0

Re: Safe Search "Installation Failed"

No. They will just want to remote into my computer like they always do. Not going to happen. Anyway I've reported the issue at the Norton forums with a picture. That's as far as I need to go.

Kudos0

Re: Safe Search "Installation Failed"

Kudos0

Re: Safe Search "Installation Failed"

Anyway I've reported the issue at the Norton forums with a picture. That's as far as I need to go. 

Remember this is predominately a user to user forum. Employees do not monitor every thread here.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Safe Search "Installation Failed"

HI Marc Hoppe 55,

Sorry for the issue you are facing. Can you please check the below steps,

Click on Settings Icon on the right top corner of Firefox browser  - > Click on "Add-Ons" 

Check whether "Norton Safe Search" extension is already installed in your machine, but its disabled due to some reason ?

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