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Kudos0

google home bypasses core

I bought and tried a Google Home Mini (like Echo, Spot or Dot or whatever) I used a WiFi only cellphone with inactive sim (no phone acct as I had changed my cell out) and this on the Guest net". It, GHM, requires to not be on a guest net. ok, switched both to inhouse net. I then decided to confirm that I could use Core app to stop Internet. Nope closed down every device and all cells were put on wifi only, still google remained connected via GHM device, I then unplugged router wire and that did it. WASUP?

Respostas

Kudos0

Re: google home bypasses core

Hello Jamie. Do you have "guest mode" enabled on the device? IOT devices should be on a guest network to isolate them from the main network resources. I haven't read where GHM cannot be on a guest network although I do not own one.

 Does your Core have the same SSID and password set for the 2.4 and 5.0 networks? If so give them a separate SSID and passcode. This will prevent the device from connecting both networks automatically. Reserve your 5.0 side for your streaming devices since it has a smaller transmit footprint but stronger bandpass. Connect the GHM to the 2.4 network and see if Core detects it. Assign it the correct device name IE: voice command device in the device settings. Power cycle Core and recheck your status.

https://support.google.com/googlehome/answer/7182412?hl=en

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: google home bypasses core

This is one of the results I get when trying to set it up on the guest network; (AP/client isolation)

Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

and

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)

Kudos0

Re: google home bypasses core

Also though, Core app shows internet paused for GHM but GHM still connects to internet. My primary router that the core is bridge through (AT&T) has all wireless turned off. So now my main concern is based on this, how do I believe the Norton Core App?

Kudos0

Re: google home bypasses core

Well.....I think I will reset everything and start from scratch.

Kudos0

Re: google home bypasses core

For what its worth, I went to my AT&T pace router, changed the SSID and password to keep all other inhouse devices from reconnecting and re-enabled wireless. So I am going to put GHM on that since it refuses to be setup on the guest network. Yes, GHM has a "guest mode" for visiting friends to stream but itself is still not on N-Core guest net. It just won't. Since my wife and I are seniors, its main purpose is more of a "I've fallen down and....blah". The phone it requires does not have data, just WiFi. (I remember when it was just HiFi).

One thing still bothers me though, that no one seems interested in from a security stand point is that when I had GHM going through N-Core, I went into devices (phone N-Core app) and paused internet for all devices, which the N-Core confirmed as being so, all of my devices EXCEPT GHM were denied access. N-Core showed GHM as paused but testing proved it was not. Soooo  how should I trust anything N-Core claims. Am I really protected?

HA HA, I asked GHM and it said "I really don't know how to help you with that, but I am learning". Kind of scary knowing that a Google Quantum computer is lurking around my house at will. But they are an honest company above congress and all, so what's to worry?

Kudos0

Re: google home bypasses core

The larger question (from my perspective) is how far would a person trust Google or GHM? If my Core is paused for ALL devices they will still remain "active" on the network and without the ability to download / transmit data. If you paused all devices, wired or wireless you should not have connectivity to the internet in any fashion. So you are saying GHM could still stream with it being paused? Are you saying you tested it to stream while paused? Just making sure I understand correctly. What app are you using for Core, Android or iOS? What version and what is the firmware version on your Core showing?

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: google home bypasses core

The following were my "test" conditions:

1. All cellphones had their data connections disabled and were on WiFi only. My AT&T router had all wireless functions disabled and the only ethernet wire was to N-Core.

2. All devices via N-Core were "paused" and reflected as such. Tested laptop to confirm that internet was indeed unreachable.

3. I did not "stream" unless you mean playing some music, which I did but also I was able to ask GHM such things as "how old was Elvis Presley", "is it going to rain tonight" and so on..sucessfully

4. The only time GHM could not locate information was when I physically unplugged the ethernet cord for N-Core from AT&T router. When plugged back in it continued to work.

5. Android Galaxy Note 3 Android 5.0 lollipop, N-Core App Version: 1.83, Firmware Version 181010_270

The following are the devices via N-Core: 1-64 bit HP wireless laptop, 1-32 bit HP wireless desktop, 2-32 desktop (gateway and e-machine), 1-IPAD mini 4, Printers were powered down and 1-AT&T cellphone extender. 3 Android cellphones (2active and 1not) 1 iPhone cell 4 wifi only no active account

Kudos0

Re: google home bypasses core

Thanks for the feedback Jaimie. Please give Core Support a shout, see if they know something we don't. In the meantime I will ask this to be escalated. GHM should NOT remain connected to Core in the manner you describe.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: google home bypasses core

Sure thing, thanks. Two items I forgot about is that I have a Digital Life Security system connected to N-Core also I noticed that GHM sets up its own wifi network too. It appears in my phone list as googlehome1882.0

Kudos0

Re: google home bypasses core

Jaime, do you see the GHM in the list of devices in your Norton Core app? If so what you pause that device only, does that work?

Kudos0

Re: google home bypasses core

Ahhhh, there is the issue. GHM needs to be connected to the Core WiFi ONLY for Core to be able to disable it. Core cannot for instance block internet access on anything my ISP device WiFi may be connecting to as it is upstream from the Core. Connect ONLY your GHM to the Core wifi 2.4 side. Pause it and test for it accepting commands again. Let us know what those results were.

Also, you can shake your phone with the app, a submit logs dialog will appear with a comments section. In that section put in your forums user name, your Core serial number, a brief description of your issue and a link to this thread. This will tie the logs directly to you so a response will go directly to you. If you could also send Gayathri_R a private message here on the forums with the same info you put into sending logs. She can then ties them to you from her vantage point as well.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: google home bypasses core

The "googlehome1882.0" listed as wifi on phone was active only during setup of GHM and not during any further use. It shows as "out of range" now. Also the N-Core app is on a separate phone that has an active sim card. GHM is on a wifi only phone as it requires that you stay logged into your google account. The GHM was indeed listed in the device list on N-Core and I did try all the various combinations of testing. I have since done a factory reset on N-Core and do not plan to setup GHM on N-Core.

During setup when trying to install on Guest Net I got the following messages, which are over my head,

Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

and

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)

Kudos0

Re: google home bypasses core

Glad you have a solution Jaime. Let us know if we can assist further.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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