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Kudos4 Stats

Is it safe to install August 2019 Windows 7 update??

Hello,

Running W7 x64 , latest 22.18.0.213 NS and I'm gathering that info from Microsoft:

https://support.microsoft.com/en-us/help/4512486

Quoted from that KB:

"Microsoft and Symantec have identified an issue that occurs when a device is running any Symantec or Norton antivirus program and installs updates for Windows that are signed with SHA-2 certificates only. The Windows updates are blocked or deleted by the antivirus program during installation, which may then cause Windows to stop working or fail to start.

Microsoft has temporarily placed a safeguard hold on devices with an affected version of Symantec Antivirus or Norton Antivirus installed to prevent them from receiving this type of Windows update until a solution is available. We recommend that you do not manually install affected updates until a solution is available."

So my question is, should I manually install this update and it's prerequisite: Prerequisite: The SHA-2 update (KB4474419) must be installed before installing this update. For more information on SHA-2 updates, see 2019 SHA-2 Code Signing Support requirement for Windows and WSUS.

or skip it for the moment??

Thanks.

P.S. I suppose the same issue should affect W10 also, but haven't the time yet to check my W 10 x64 systems.

Respostas

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Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

As ITMA also posted above, on my Win7 SP1,I updated Norton Security to 22.18.0.222.  WU offered KB4512506 & KB4503548.  Both updates installed without issue.

Thanks ITMA for being the guinea pig. 

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

Sharing !
My PC has very little loaded. So, when I install MS Monthly WU: there's very little to compromise.
I always have a punt around the Tech Sites, to see if, generally, IT World is unhappy, with current releases.

Luckily, I'm in a part of the world, where there's at least 12 hours between WU release, and the sun coming up for me.
That's why I inform, and specifically don't recommend.
Everybody's machine is unique to them, so, there's no finite answer.
Somebody's PC, that's full with all sorts of software, has much more chance of falling over.
Be safe out there !

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

Hold on, folks!  I have Norton version 22.18.0.222 installed on my Windows 7 SP1, and I just got done with a nightmare with Windows Update KB4512506!  I installed it, then restarted my computer.  Got a blue screen, then the Windows Restart Repair Tool popped up and ran for 15 minutes.  It finally restarted my machine, then it took 20 minutes to load Norton.  Checked my Windows Updates, and it said the update failed with error code 800F0816.

I am a 69 year old granny, and have very little tech knowledge.  How could Norton let this happen to me?  Supposedly, the Windows Update was going to be held back until it was compatible with Norton, but it suddenly downloaded and was flagged “Important”, so I installed it.  I am now going to hide the update until I hear from Norton that it's safe.

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

Rubybear9:

Hold on, folks!  I have Norton version 22.18.0.222 installed on my Windows 7 SP1, and I just got done with a nightmare with Windows Update KB4512506!  I installed it, then restarted my computer.  Got a blue screen, then the Windows Restart Repair Tool popped up and ran for 15 minutes.  It finally restarted my machine, then it took 20 minutes to load Norton.  Checked my Windows Updates, and it said the update failed with error code 800F0816.

I am a 69 year old granny, and have very little tech knowledge.  How could Norton let this happen to me?  Supposedly, the Windows Update was going to be held back until it was compatible with Norton, but it suddenly downloaded and was flagged “Important”, so I installed it.  I am now going to hide the update until I hear from Norton that it's safe.

I installed on my Win7 x64 (running Norton version 22.18.0.222) the Windows Update KB4512506 with no problems.

Kudos1 Stats

Re: Is it safe to install August 2019 Windows 7 update??

Rubybear9:

Hold on, folks!  I have Norton version 22.18.0.222 installed on my Windows 7 SP1, and I just got done with a nightmare with Windows Update KB4512506!

I'm wondering whether you are using BitLocker and/or have patch KB3133977 installed or not.  Seems like your issue is similar to what happened here:
https://borncity.com/win/2019/08/26/windows-7-sp1-update-kb4512506-causes-error-0x800f0816/

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

1. Uninstall Norton Anti-Virus. 

2. Install MS Update.

3. Reinstall Norton Anti-Virus.

Done.

Kudos1 Stats

Re: Is it safe to install August 2019 Windows 7 update??

FYI!! Microsoft states they've re-released the Win 7 patches that were previously blocked, and HAVE conferred with Symantec / Norton.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

I have NORTON LIFELOCK, Current SKU 2135 1162, Media SKU 21376863.
NORTON version 22.10.0.213. Windows update KB4512506 does not install.

NORTON's telephone numbers for LIFELOCK products are not valid for my area (Canada). These telephone numbers are 855 993-1976 and 800 416-0599.

Their chat support is also useless

I will NOT renew my subscription to any NORTON/SYMANTEC product.

Stop laughing at your customers NORTON /SYMANTEC and you will not lose them.

File Attachment: 
Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

Daniel Guibord:

I have NORTON LIFELOCK, Current SKU 2135 1162, Media SKU 21376863.
NORTON version 22.10.0.213. Windows update KB4512506 does not install....

Hi Daniel Guibord:

Your screenshots show you currently have a Win 7 SP1 computer running a Norton v22.18.0.213 security product.  Try running a few consecutive manual LiveUpdates to see if the v22.18.0.222 product update that fixes this Windows Update issue is delivered to your computer.  The product update announcement Norton Security 22.18.0.213 for Windows is Now Available! (revised 20-Aug-2019 to add a comment about the v22.18.0.222 update for Win 7 SP1 only) notes that "You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version."

I think there is some confusion about the name of the product you own in the attached transcript of your Live Chat session.  Norton purchased a company called LifeLock that sells an identity theft protection service (e.g., credit card monitoring, etc.) in 2016, and Norton now bundles this LifeLock service with antivirus security products like Norton Security and the "new" Norton 360.  When Norton v22.16.2.22 was released 08-Nov-2019 they re-branded the company and changed the logo in the user interface to say "Norton LifeLock" instead of "Norton" (see the product update announcement Announcing Norton 22.16.2 Update for Windows).

If you log in to your Norton Account at https://my.norton.com/extspa/account/subscription the My Subscriptions tab should display the exact name of the Norton product you purchased (e.g., Norton Security Deluxe, Norton 360 with LifeLock Select, etc.).
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

I've installed v22.18.0.222. The problem is still there.

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

There is probably no problem root caused by Norton, but there is a generic problem of windows updates on your PC (your screenshot shows many other older failed updates). This would be a case for the Microsoft support forums, but as others might come across the same issues and think they are Norton related, we can try to solve them here too (at least at a basic level).

I see that you have (or Windows has) given the System Update Readiness Tool (KB947821) a try. Has it found any issues? - %SYSTEMROOT%\Logs\CBS\CheckSUR.log should contain details (you might want to read the Microsoft article). Maybe you should restart your computer before trying any further Windows Updates (just in case it has to repair something).

There is no warranty for the links below - they should reference files on Microsoft's update servers/KB database needed to solve the problems.

1) Please verify whether your system has the prerequisites for KB4512506 installed. You find them in the support article from Microsoft

For your convenience I have linked the download files (they must refer to download.windowsupdate.com - this link comes from the Microsoft Update catalog). You have to install them in the correct order - the service stack update is always first. You can download them and try to install them. If they are already installed you receive a message that they are already installed and you can continue with the next update.

You find them in the Microsoft catalog (you need the versions for x64).

KB4490628 - Service Stack Update
KB4474419 - SHA2 update for Windows (update components)

EFI - optional, only in case your PC is using EFI and might fail with the August updates otherwise:
KB3133977

2) After installing those updates before you try to install KB4512506 you have to reboot your computer.

3) Then try to install KB4512506

4) If this still fails, give KB4517297 a try (the prerequirements are also necessary for this update). According to the windows update history this is a better version of the KB4512486 - the security-only update of August. I have seen cases in which there is an issue with the telemetry updates contained in the monthly rollup, which doesn't occur with KB4512486 or KB4517297 as it is not contained there.

5) If even this should not work, your CBS store might be damaged. Then you have to follow the Microsoft article to repair Windows Update errors.

In short you have to run (in a cmd.exe window run as Administrator)

DISM.exe /Online /Cleanup-image /Restorehealth

and

sfc /scannow

afterwards.

Then the updates should work again (except for the case of the telemetry updates issue which seems to be caused by damaged Task Scheduler entries).

6) If nothing helped, someone has to analyze C:\Windows\WindowsUpdate.log - it should contain an error message helping to find the root cause. And maybe C:\Windows\Logs\CBS\CBS.log and %SYSTEMROOT%\Logs\CBS\CheckSUR.log too. Probably this will be better in the Microsoft community forums as there should be more experts (MVPs, ...).

Please report whether something has helped and if really nothing should help and you open a question in the Microsoft community forums, please share the link so that other people with the same issues can find a fix too.

As I think it is a generic issue, I would not wait till Sep, 10th (Patch Tuesday - date when the next updates are being released), because those updates will probably fail too when there is an issue with the Windows Update module on your computer.

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

Daniel Guibord:

I've installed v22.18.0.222. The problem is still there.

Hi Daniel Guibord:

What is the name of the Norton product installed on your computer,  and if you re-boot your computer and run Windows Update does it still throw the same error code 8024200D when it tries to install KB4512506 now that you've updated to v22.18.0.222?

Further to NortonTester's comment's, if you go to Control Panel | Programs | Programs and Features | View Installed Updates, can you confirm that you received the KB4490628 (Servicing Stack Update for Windows 7 SP1 and Windows Server 2008 R2 SP1: March 12, 2019) and KB4474419 (SHA-2 Code Signing Support Update for Windows Server 2008 R2, Windows 7, and Windows Server 2008: August 13, 2019) that are prerequisites for KB4512506? When you search for those updates enter the full KB number in the search box (e.g., "KB4490628" and not a partial string like "4490628"). The KB article August 13, 2019—KB4512506 (Monthly Rollup) notes that KB3133977 must also be installed if you are using EFI Boot on your device or virtual machine (VM).

It seems a bit odd that the last successful update that installed on 15-Aug-2019 (aside from a few .NET and Windows Defender definition updates) was KB3075226 released in 2015 (MS15-082: Description of the security update for RDP in Windows: August 11, 2015).  Was this update delivered automatically by Windows Update or did you install KB3075226 manually using a .msu standalone installer?
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos1 Stats

Re: Is it safe to install August 2019 Windows 7 update??

I restored my PC to the oldest restore point available, then removed Norton Security Deluxe.

Windows update installed all updates, including KB4512506.

I reinstalled NORTON.

Everything is working fine.

The problem was likely NORTON. I have no additional time to spend pinpointing exactly what the cause of the problem was — NORTON or something else — otherwise I'm working for NORTON at my time and expenses.

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

KB3075226 states : "If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update." - It is interesting that the update names are French, but the UI is English - don't know French Windows versions, but maybe a language pack made the update necessary again (only for installation of the localized translations).

Even if it might be interesting what the first update was which began to fail and was not successfully installed (I think there are more), I think it is more important to check the installation of the prerequirements. As far as I remember the service stack update had sometimes only been automatically offered when there were no other updates available. And without the necessary updates - especially the service stack - Windows Update might not work correctly and all the other failures are caused by the first one and the correct service stack should fix that.

The error code 8024200D seems to be described as WU_E_UH_NEEDANOTHERDOWNLOAD

Microsoft community forum moderator recommends to run Windows Update troubleshooter and to install the prerequirements mentioned above (Service Stack Update, SHA2-Update) and to reboot the computer and then to try the update installation again.

Please also verify, whether enough disk space is available.

Another step to try according to a German Microsoft community article (translated):

* Verify whether timezone (and date) are set correctly

Press Windows-Key + R

Enter "services.msc" without quotes and press ENTER

verify whether following processes are started (and start them if not - they mustn't be disabled):

a) Windows Update

b)Background Intelligent Transfer Service

c) Cryptography Services (might be not translated correctly)

d) Windows Module Installer

Kudos0

Re: Is it safe to install August 2019 Windows 7 update??

Daniel Guibord:...

Everything is working fine.

Glad to hear that it works now and thank you for reporting what you did to fix this issue.

 The problem was likely NORTON. I have no additional time to spend pinpointing exactly what the cause of the problem was — NORTON or something else — otherwise I'm working for NORTON at my time and expenses.

I don't think that you can proof that it was Norton. You could also claim that it was Microsoft's fault. And others will claim that you did something special not known on other computers.

Many other people have Norton and the updates installed on Windows 7 x64 without problems. I don't work for Norton/Symantec and not for Microsoft, so this is my personal opinion. And I'm also not being paid for giving you advice.

I think you forget a main point:

Daniel Guibord:

I restored my PC to the oldest restore point available

This reset your computer to a point long before it installed some other Windows updates, which probably failed (we only saw a small part) and probably were the real root cause.

For your claim it would have been interesting whether the installation of the update would have worked after exactly this step. I don't think that you would have had to deinstall Norton.

This might be a good suggestion for the next person with issues - resetting their Windows installation back to a known good restore point (WARNING: you might lose other programs being installed in between!).

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