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Kudos0

Vault password

I have not used vault for years, but now that i am trying to add 2 ipads to account i cannot get into vault. Message is incorrect password even though clue still points to that password.

have touch id on my Ipad but not having any luck at all.

any suggestions please.

Labels: Online Vault

Respostas

Kudos0

Re: Vault password

i am having no luck with Vault either. Been like this for several days

Kudos0

Re: Vault password

Ron Coles

Are you able to log into your vault from a PC browser at   https://my.norton.com/extspa/idsafe   ?

sw hogg

What device are you having difficulty with? Have you restarted that device?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault password

No

all devices pc, iPad, iphone

norton help chat had to install a patch to make it work.  I couldn’t install it because I could log into nothing and they had to work their magic 

Sorted now but it was failing on everything 

Kudos0

Re: Vault password

Have tried on laptop and ipads but same problem. Looks like a chat online in order to open the vault. Frustrating.

Kudos0

Re: Vault password

Ron

Be sure you are using the correct password. If you have not used the vault for a while, you probably are being asked for your Norton Account password to log into your account again before logging into the vault. Then you would be asked for the vault password.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault password

Thank you I have solved the problem. Upgraded to 360 and installed on 3 units without using the password vault.

we do not use the vault so no problems for now.

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