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Farewell to my Core

I was concerned my Core might, at some point, have problems...which is why I wanted feedback from Matt Boucher, VP of Engineering, Norton Core / Norton Cloud Services, Norton Backup / Norton Family, Symantec Corporation.

His response was: “If your Norton Core fails this afternoon and it's still under warranty we would replace it. If however it is out of warranty, you have the option of buying any router you feel fits your needs.”

For me, the failure was a week ago on Thursday (8/21/19) when the Core became unstable and started intermittently dropping internet and wireless connectivity. All attempts to reset it and the app were nonproductive. My Core is one of the original pre-orders and over a year out of warranty. Norton has no current solution for a failed Core.

So, I have taken Matt’s advice and purchased an ASUS RT-AX88U AX6000 Dual-Band WiFi Router, Aiprotection Lifetime Security by Trend Micro, Aimesh Compatible for Mesh WiFi System, Next-Gen WiFi 6, Wireless 802.11Ax, 8 X Gigabit LAN Ports.

I am not advocating that anyone just replace their working Core, but after a week of use I would recommend the ASUS RT-AX88U to anyone whose Core does fail.

It is almost everything I had hoped the Core would be (and that it could and should have been). It has an excellent browser interface, an excellent app, protection for all wired/wireless devices connected to it, great coverage, no monthly fees, and seems stable.

Maybe at some point in the future, Norton will have another viable solution for those of us who want to protect all of the devices on our networks (which, in my opinion, the Core was until it failed), but at this point my Core is a paperweight/souvenir.

I’m not sure yet what I’ll do about my Norton Security and Norton Mobile security endpoint products, I may switch to the 360 product once the bugs are worked out. After about 40 years as a Norton customer, it’s hard to let go...

Yeah, yeah, but your scientists were so preoccupied with whether or not they could that they didn't stop to think if they should. Dr. Ian Malcolm, Jurassic Park



Re: Farewell to my Core

Garlen. I'm not at all happy hearing your Core just finally "gave up the ghost" and stopped functioning. And of course, it would happen out of warranty. One year warranty isn't long enough for my money. FROM WHERE I SIT: All Norton has to do is make it available to remotely wipe Core (on their end and upon user request), and have a generic firmware solution installed. Which would, unlock Core from the Norton cloud services AND the app it requires making it accessible via a browser. There are generic firmware solutions already available on OpenWRT that will work with the Core hardware except the Bluetooth. As that would no longer be needed for Core who cares!!

You are absolutely spot on with "how Core should have been and could have been" had it been thoroughly thought out before release to public consumption. If Core won't be left available for repurposing without a further software solution which will replace or compliment it in the future, people are going to thing twice about the next offering that comes down the pipeline. The current N360 model is as you said full of issues as well. Marketing has driven the wagon in front of the horses at Norton far too long. We see it every time we use the products. Quality will provide the means for quantity in my view.


"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe / Norton Core v.282 on Android 2.00