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Kudos0

Unable to login to the Core from Europe

It won’t let me login, keeps repeating the login, even after my Norton VIP successfully sent code. When I try to enter code manually, as soon as o tap the field to enter code, goes back to login. I even tried setting my VPN IN USA, w/o success, I tried w/o VPN, still no go. BTW I was able to login For this forum w/o any problems.

Jim The Greek

Respostas

Accepted Solution
Kudos2 Stats

Re: Unable to login to the Core from Europe

Core is only supported in USA and Australia and New Zealand. The core can detect where you are located and will not function there.

Nothing to do with logging into Norton web sites, or this forum.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to login to the Core from Europe

But the Core is located in USA. I’m vacationing in Greece. That means I can’t keep tabs or do any work on it from abroad? Ridiculous! But thank buddy for the answer!
Jim The Greek
Kudos1 Stats

Re: Unable to login to the Core from Europe

I may have misunderstood your original post. I thought maybe you had tried to move the Core out of the US.

Let's see what @SoulAsylum has to say on this.  What I noted about your Core Account being able to identify where you are may still apply.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to login to the Core from Europe

Thanks, I would appreciate it!
Jim The Greek
Kudos1 Stats

Re: Unable to login to the Core from Europe

Hello folks. Sorry for the tardy reply, been a busier day than normal. Peter is spot on with his answer. In country, USA, I can monitor Core no matter the location within. Unfortunately. The Core app AND underlying Core cloud services are geo-locked to the countries they are serviced. The underlying subscription would be the same as Norton products being locked to the country of origin, aka, country purchased. Purchasing directly from Norton for other Norton products will allow activation / updates outside that country of origin. The US, Australia and New Zealand were the only countries designated for Core use before its demise. Spot on Peter, thanks for the tag.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.449 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos0

Re: Unable to login to the Core from Europe

Thanks for the confirmation.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to login to the Core from Europe

You're most welcome.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.449 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos1 Stats

Re: Unable to login to the Core from Europe

My brother living in UK has the same issue. Why is it only supported in USA and Australia and New Zealand? They should extend it to more countries.

Kudos1 Stats

Re: Unable to login to the Core from Europe

Jennifer, Core wasn't available for purchase except for the 3 countries named. If your brother purchased a Core while in one of the supported countries a little research would have saved the issue of trying to activate it outside those supported countries. Support for Australia and NZ was just added in 2018. Also, Norton Core has been discontinued, end of support was announced in this thread.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.449 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos1 Stats

Re: Unable to login to the Core from Europe

We’ll folks, it’s been a pleasure chatting with you & a privilege to interact with some of the experts here, but unfortunately I decided to move on to someone bigger & better! I’ve got a Netgear RAX80. If anyone knows of anyone who might be interested in buying my Core, let me know via PM. Please forgive the “sales pitch”. Further, YES, they should have allowed the Core world wide, or at least the management app for those who vacation & would like to keep tabs & assists those who are still at our home!
Jim The Greek
Kudos1 Stats

Re: Unable to login to the Core from Europe

Cheers Jim. The lights are always on here in the event you need us. 

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.449 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos0

Re: Unable to login to the Core from Europe

Oh, my ears will still be on, I’ll interact as necessary! Of course I still have my NAV, wouldn’t do w/o it, EVER! Cheers or as we say in Greek, Opa! PS: Wish I knew enough to be a support guy here! Would love to, I like helping!
Jim The Greek