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Kudos0

Norton Internet Security -- Disk Access stays at 100%

Problem:  Norton Internet Security is causing the Disk Activity to stay at or near 100%. 

Background:  The system is relatively idle with no active programs or internet activiey.  Norton Internet Security is up-to-date on patches, etc.  I've even de-fragmented the hard drive.  The only real application running on the computer is Norton.  Going into Task Manager --> Performance (tab) --> Resource Monitor --> Disk (tab), the NortonSecurity.exe program is reading and writing to C:\ProgramData\Norton files.  On a second computer that is working properly, the "Total (B/sec)" without any scans being performed is less than 500,000.  On the computer that is experiencing severe performance problems, the "Total (B/sec)" value is 1,200,000 to 4,xxx,xxx.  The disk activity pegs and causes the excess to start paging and the system is nearly non-responsive.  Even when I temporarily disable the Scan Engine, the disk activity lowers temporarily (15 - 30 seconds) and then pegs back at 100%

Question:  I have seen a few other threads that eventually led to a remove and re-install of Norton product.  Cleaning up the ProgramData\Norton files should be something that can be done without a re-installation.  Is there a way to provide a patch and update to Norton Internet Security to do a self-heal of file based performance issues caused by normal updates of the product over time?

Respostas

Kudos1 Stats

Re: Norton Internet Security -- Disk Access stays at 100%

Do you have fast startup enabled on the system? If so disable it and reboot. Recheck for the issue being persistent. 

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Accepted Solution
Kudos0

Re: Norton Internet Security -- Disk Access stays at 100%

@SoulAsylum:

Disabled fast startup, shut down, turned on, waited 15 minutes for the system to spin down.  Norton is still really hitting the disk access.  At one point the Total B/sec writes just for NortonSecurity.exe was in the 8 million range. 

Norton still grabs all of the files on app startup (such as Firefox), and disk access goes to 100%.  However, it doesn't stay there and the system is now responding. 

I appreciate the help.  I would still like to see a cleanup procedure on the Norton data files.  Now that I can use the system, I will probably re-install Norton to see if there are continued improvements.

Kudos0

Re: Norton Internet Security -- Disk Access stays at 100%

Thanks for the feedback. Have a great weekend.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX

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