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Kudos5 Stats

Norton VPN does not automatically start on boot up windows 10 pc

Hello, 1st post for me,

I have just installed Norton 360 on a Windows 10 PC. My Norton VPN does not automatically start on boot up . I have to turn it on from  the 2nd control panel I click. I click the 360 icon in tray and then click the launch My Norton and have to turn it on.

I click Open to open the vpn. I can only see a few changeable setting and that's add tracking,vpn switch and location, I can choose a country. There are no setting to start the VPN on starting up the computer ? seems strange that I have to manually start the vpn everytime I start up clicking 2 separate programmes.

I have tried Norton Live chat 4-5 times but it will not work.

These are the features I bought it for

Secure VPN Browse anonymously and securely with a no-log VPN. Add bank-grade encryption to help keep your information like passwords and bank details secure and private.

I cannot see why there is not an auto start up process with the VPN, I dont want to be turning it on evry time I boot the PC up.

  • Norton product name and version   Latest version  I cannot find a number or code Norton 360 Lifelock
  • Operating system windows 10 Home version 1903
  • Norton error message / error code / screen shot  Screen shot
  • Steps to reproduce issue

Regards John Birch

File Attachment: 

Respostas

Accepted Solution
Kudos2 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

Hello John. The "stand alone" version of the VPN is the one which will start with Windows. The VPN in the Norton 360 will not as it is by design. Many product suggestions have been submitted to the Norton team about this, we are all hoping the additional feature to load with Windows is added soon.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos3 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

Thank you for the answer, Its like most things I buy, they promise you everything and you get very little, The sales pitch is good on the site, then you pay and you don't get the product you thought it was. My free Mcafee with Bt was doing a good job, should have stayed with them, there is no way my family will remember to turn the vpn on. Basically I just bought a virus checker.

Thanks for your input and help.

Kudos9 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

Dear Norton,

Frankly, this is nonsense. I was lured by your advertising to upgrade to Norton Security 360 Deluxe with additional features that were an enhancement to my existing Norton Security Deluxe subscription. Secure VPN was one of these additional features that I was very interested in. The Standalone version of Secure VPN is advertised as a monthly or annual subscription cost, as is Norton 360 Deluxe but at a higher rate.  One would expect that by buying Norton 360 Deluxe (i.e., implied complete coverage) subscription at the higher cost that they would have, indeed, a worry-free and comprehensive solution.  Since the Secure VPN component of Norton 360 Deluxe DOES NOT start automatically on the Windows OS, the Norton 360 Deluxe product falls short of advertised features.

Also, it is illogical that one would need to remember to *manually* turn on this feature every time they reboot their system when using Norton 360 Deluxe.  For every user that installs this product and turns on Secure VPN once, as I did, they are going to assume they are then protected henceforth.  Since they are actually not protected after a reboot, they will likely never realize and be, once again, exposed to those exploits that your features are designed to protect them against.  This is misleading and, frankly, unethical.

I am a long term Norton security product customer.  This issue is of not auto-starting the Secure VPN component which is part of Norton 360 Deluxe is simply wrong.  I urge Norton to reconsider making this feature configurable to autostart upon Windows reboot.

Thank you.

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

You are most welcome John, glad we could help with an answer.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos7 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

I am in total agreement with Dominic, this is unethical. I am a long term Norton customer also.

Kudos2 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

My Norton VPN  wouldn't start also.  I didn't know if it was running or not.  If you click the norton VPN start menu item, nothing observable happens, so you don't know.  then I noticed a sign in window for norton vpn showing up in lower right immediately after log in to windows 10.  But you can't paste your password in the form. So then I went to my lastpass p.w. manager and wrote down the 22 character p.w. and the next time i started the computer entered it and it seems to work.  I'm guessing from the previous posts I will have to do  the same each time I start the computer.  Sure wish someone could automate this computer process...  Thanks Mickey from/in the dinosaur age of wifi/computing/etc

Kudos2 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

I also have this problem
Kudos4 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

After using the Norton 360 Deluxe for the first time when travelling, I immediately noticed that the VPN does not start automatically.   Hence, unless Windows users turn off all background app processing, your internet transactions are vulnerable to being sniffed while you fiddle with bringing up the Norton 360 Deluxe control panel and explicitly starting the VPN.

If I am wrong, I welcome a reply that tells me how to apply the correct settings so that the VPN truly protects all my internet transactions, not just the ones that occur after I explicitly restart the VPN manually.

I see no warning from Norton telling the 360 Deluxe VPN has serious security flaws, so perhaps all is well and I am simply missing something?

Kudos3 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

Kudos for realized that your VPN was not starting automatically when you needed it most during travel! Unfortunately, you are not missing something but, rather, are seeing the same issue we on this thread have been trying to get a resolution for.

That being said, it may be a moot point anyway now because Norton put out some updates probably yesterday (1/31) and they seem to have broken secure VPN completely.  It looks like many people are having an issue now according to the following thread:

https://community.norton.com/en/forums/vpn-not-working-update-2220169-connection-failure-error

Kudos4 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

Below, the bolding is not for shouting, I would have used a color for the text, but did not see that option..... sorry 

Norton should be totally honest with customers.  As others have mentioned, the 360 offering with VPN does not clearly and honestly state the vulnerabilities to the users passwords and data during the period in which the computer has been started and when the user "remembers" to activate the VPN.  Fine, if Norton feels a separate explicit VPN  product is required to be subscribed if the user truly wants proper protection. 

Just tell people the truth in an open and straight forward way.  

Kudos5 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

This is utter nonsense. I shouldn't have to manually restart my VPN every time I reboot my computer. Once clicked on, it should stay on.  As mentioned previously in this thread, this is deceitful business practice. This is a lawsuit waiting to happen.

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

Jabba the Hut:

This is utter nonsense. I shouldn't have to manually restart my VPN every time I reboot my computer. Once clicked on, it should stay on.  As mentioned previously in this thread, this is deceitful business practice. This is a lawsuit waiting to happen.

Hi
Are you US customer?

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

Norton hasn't changed since I used them years ago.  I've been a member of Lifelock for several years and I hoped the Lifelock connection would make handling virus protection, VPN and Lifelock protections easier than using separate providers.  Well, it hasn't!!  I've had trouble installing Norton and now the VPN isn't automatic.  Doesn't appear the Norton has changed at all. 

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

Posted: 04-Feb-2020 | 11:58AM • Permalink

Jabba the Hut:

This is utter nonsense. I shouldn't have to manually restart my VPN every time I reboot my computer. Once clicked on, it should stay on.  As mentioned previously in this thread, this is deceitful business practice. This is a lawsuit waiting to happen.

Hi
Are you US customer?

Yes, I am a US customer.

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

I agree with Jabba the Hut.  Why doesn't it stay on when the computer is on.  I had Avast, and didn't have this aggravation.  I gave up on Norton years ago, but came back because I've been a Lifelock customer for years.  Norton hasn't changed.....

Kudos4 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

I posted a similar complaint under another thread, but will camp on to this one.

I see where the most recent patch for 360 included some changes for the integrated VPN (one is that apparently there is no longer a standalone VPN offering at all). Now when I activate the VPN manually (grrr), it comes up almost instantly (it used to take a few seconds). This leads me to believe the services for the VPN are now starting automatically on boot. There's also a Win 10 notification banner that pops up telling me what region I'm connecting to. So, some progress, it seems, has been made.

Now all we need is an option within the configuration to select "start VPN on boot" or some such, and we'll be in business. Are you listening, Norton?

Is anyone else seeing those changes as well?

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

Sometimes the VPN doesn't show up in my taskbar, especially after Windows 10 updates.  What works best for me is to sign out of my computer and sign back in.  Then it almost always shows back up.  Unfortunately, there must also be some bug in Norton's VPN because on my computer, it signs me out randomly while I'm using the computer, not because it went to sleep from non-use.  I have to then sign in again.  On my phone it just tells me it's disconnected randomly- I just have to turn it back on again, not sign back in.  It's completely random, no reason on my end for either occurrence.  This just started in the last six months or so.

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

When I turn on the VPN, I get a message that I'm protected. Doesn't tell me how or where the protection is, but it says it on. No banners or fanfare.....

Kudos2 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

It's the same for MacOS. I have to remember to turn it on after starting my computer from the sleep mode. Most of the time it does not start and I have to turn it on repetitively. Other features are disabled and do not appear on the screen, such as, Parental Control, PW Manager, Dark Web Monitoring. I have installed/uninstalled the software three times and the same problems reappear after a short period of time. Norton Help is no help at all. I will be looking for a new software to replace Norton.

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

Installed Norton 360 Deluxe on W10. When I go to My Subscription (from Amazon) it shows it has a VPN but My Norton only shows a panel for VPN that does not turn it on or off.as shown in a previous fix reply in Community. My Norton only shows a VPN panel that only allows you to start another downloader of 360 that sends a downloader that doesn't download; A previous response in Community said that they got an older version of 360 that did not include the VPN I have Version 22.20.1.69 Current SKU 21403758 SN X8XT3HFKBWRD Do I need to run NRnR and then download using My Norton VPN panel? and then restart VPN after every restart???? or does my version not really have VPN?? How can I tell???? I installed on my cell phone Norton Mobile and had to install Secure VPN on it and it works.

Kudos2 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

Maybe another voice will help Norton take notice? But probably not!

It is seriously stupid having to keep restarting VPN after every reboot or wake from sleep. Do you think I could get my money back from Norton and buy something that stays on?

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

dragon1:

 Do you think I could get my money back from Norton and buy something that stays on?

  Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

If you are looking for a refund, don't hesitate to contact Member Services, it is the fastest way to request cancellation and refund. You may also submit a refund request here. It is recommended that you go through the cancellation and refund policies before you request a refund.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023

Kudos1 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

Well at least I generated a reaction. I'm probably outside the 60 days but really don't want to cancel - just get this VPN issue sorted for us all please.

Kudos2 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

Norton if you are reading.....


In my opinion, not offering the option in Norton 360 to automatically start the VPN is a serious flaw and introduces a vulnerability, which I have not seen Norton discuss nor advise users.   For example, if you system allows background processes such as email to run, email fetch will occur during the period prior to the user activating the VPN.  I believe this opens the window for potential information grab from sniffers that are listening in hotels and other unsecured networks.

By all means, if the user is exposed to no windows of vulnerability during the time between system wake / start up and activating the VPN, please let me know.  If the window of vulnerability does exist, Norton please clearly communicate to subscribers of Norton 360.

Kudos1 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

This is ridiculous. What is this, 1989 and Norton is just getting started? Not allowing VPN to be loaded at boot is moronic, at best and I'm being kind. We use this for our small business on multiple devices and having to remember to turn on VPN on every one is NOT practical. I stopped using Norton in the early 2000's due to issues like this and sadly they seem to have only improved their marketing hype.
Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

As per my Jan. 28 post in this thread I have followed it somewhat with email notices.  I'm not following it as close as I could but I want to comment on two things.  One, there is an accepted solution [maybe that doesn't "fit" every body] and secondly I started singing on to Norton's VPN manually and after a few times/days of that I noticed I wasn't getting the VPN pop up at boot up.  I looked in bottom right of screen and voila it was running with out me entering p.w.  Then today, on auto., I noticed the VPN sign in screen after about an hour of the computer being on.  So it went off by itself....As they say, just saying.

Kudos1 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

What hacked me off was that this is supposedly "a solved" issue. According to SoulAsylum the only VPN service that turns on automatically is the "Stand Alone" service, not the Norton 360 with Lifelock service. But the advertising that came with the Norton 360 with Lifelock makes you believe that the VPN service that you get with it, one would "assume", you would not have to keep turning it on after reboot/sleep. And to top it all off, according to SoulAsylum, this is by design. Technically, I guess I can't complain because this is my dad's account and my dad allowed me to put this computer on as a added device. My dad is in his 80's, and if I had not stumbled onto this issue, my dad would have never know about it. I let my dad know about the issue, and it now up to him to decide whether or not he wants to keep Norton.
Kudos1 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

I don't understand how you can say that this is a solved issue when you have to repeatedly turn on VPN service each time your computer goes to sleep or you do a reboot. To me, that is not a fix, it still is an issue.
Kudos2 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

The thread being marked solved, has nothing to do with a requested change to the functionality of the product. It only denotes that the original poster feels that they got an answer to their question.

And to top it all off, according to SoulAsylum, this is by design.

Don't blame SoulAsylum for this. He is only passing on information that Norton has posted in the past. He also noted that there have been many requests/suggestions to give more control over the functionality of the VPN feature, that Norton has not yet acted on.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

This problem is on many threads. But has very serious Legal problems that I thought LifeLock would be forced to make Norton address.

As a retired Product Manager when Development told me product "works as designed" and is a serious problem I quickly headed up the chain of command to see who authorized this design, but there might not be any supervision at Norton.- NO Bosses Boss----

When I first installed 360 and it didn't load! I did a W10 uninstall of old N Deluxe and then installed "360" and it came up with '360' logo but not the control panel that included turning on/off the VPN -One would then assume I had VPN as the "Subscription" said I did. Everything but VPN - Must have been old version of 360 before VPN. but it said it had the latest version 22.20.1.69.--!@#$%^&*---

After seeing the approved? "Works as designed fix" with a panel, I decided I needed to use the NRnR to reinstall 36bd 0. Which properly reinstalled the 360 with panel so that I could turn VPN on/off. Norton this took a lot of time and effort !!!!!

;

But I did learn how to troubleshoot IF I HAD a VPN active:--

Great Joy Almost happy days are here since nothing else was reliable---------

In the initial control panel when starting 360, under 'Device Security' click on 'OPEN'-------.

Then on the new panel click 'Security'------- panel further opens up with "You are Protected" -Ha Ha don't believe Norton---------,

Then click on 'History icon', a very usfull trouble shooting tool I use, ------

Next in the 'Show' box scroll down to 'Firewall - Network Connections' which shows adapter firewall changes------

If you see 'Protecting Your Computer ***** on adapter "NortonSecureVPN IP address (****)" then the VPN is active unless it is followed later in time by 'IP address has disappeared NortonSecureVPN IP address: (****)' then it has been disconnected from adapter.----- !!!!!!!!!!

If you know how to trace IP traffic you now know the VPN address

But Norton,marketing or LifeLock I. like many others, am still a very unhappy customer after reading the slick marketing materials that implied (LEGALLY BINDING) that VPN was active when I installed 360 - Been to court over this kind of scenario and was required( at great expense) to market/offer a start up fix/update to it,or make unlimited time money+$ back offer. Both were not good for brand.

e

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

It seems to me this thread has wandered from its original intent. It was started as a thread to discuss and request a change to a specific Norton 360 VPN behavior: that being the VPN would not start automatically upon boot up.

Ideally there should be an OPTION for this in Norton 360 client settings so users could toggle the behavior.

HOWEVER, we don't know if Norton sees the comments in these threads or pays any attention to them. Therefore, I would like to know from a moderator 1) if Norton receives these comments and requests, and how that occurs, and 2) I'd like to request that a FORMAL reply from Norton leadership be posted about whether the request is under advisement, whether it's in development, or if they do not intend to make a change to the product. I am about to reach the end of my 60 day refund window and a formal response that the change is underway would help me decide if I need to switch to a different product. I think many folks on this thread would agree.

A formal response seems like a good idea for Norton overall from a client satisfaction perspective, and this doesn't appear to me to be a difficult thing to achieve. In my opinion, it would seem to be a win-win for Norton to keep its long-standing customer base aware their requests are heard, and informed of future product plans.

Simply telling us "it's that way by design" implies that Norton does not intend to do anything about it. Left with only that bit of information, I'm inclined to switch to another product that DOES have the feature.

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

My previous tirade was a little strong, but the .69 ‘Release Notes’ says that they will monitor comments and had to roll back prior release because of “connection failure errors”, which are being discussed in another thread! ‘The good, the bad, the ugly’ choose your poison! https://community.norton.com/en/blogs/product-update-announcements/norto... Note that it appears that the design needed fixing.

“John boy bitch” stated the customer problem very clearly, please reread why ppl bought ‘360 with VPN’ and why the customers are so furious. But in Norton’s defense there is NO EASY/SIMPLE FIX that would satisfy everyone and is probably being worked. But it would be nice if Norton acknowledged that more directly and provided a partial, more secure fix. See Sportfan100 statement of issue.

I strongly concur with ‘darth_vida’s suggestion that “AUTO start at boot” should be an option/setting (probably in firewall settings). Defaulted OFF, as turning it ON might get ‘connectivity errors’ from other auto start apps. Customer’s choice. Note VPN is not good for streaming video -OFF

. Also any fix must retain the ‘My Norton’ panel to also offer the VPN options, especially ON/OFF, as VPN may not work for all sites that need to be connected with after startup. (I even had to turn VPN OFF to start this COMMUNITY site}.

The Norton VPN encrypts, hides finance/personal info that LifeLock is interested in but not necessarily your IP address that sniffers are also interested in. The other important feature of a VPN!. During boot up lasting several minutes, your IP address might be exposed before a VPN is connected through the Firewall. I usually run ‘update’ and ‘quick scan’ manually upon powering up PC, so I also then start the VPN to have encryption protection for apps I start. Not only was my IP address exposed during W10 boot, but my IP address was exposed before the VPN connected several seconds after panel appeared.and I made my entry

My gut feel from reading various posts and threads that the ‘MY NORTON’ panel was just part of the VPN development and the developed process for ‘auto start at boot’ was not released (patched out) because some startup/bootup processes could not be connected through an already started VPN. See https://community.norton.com/en/forums/vpn-not-working-update-2220169-co...

The question is; When in the ‘boot up’ process the VPN can/should be started.

This is a complicated question! The W10 boot involves many asynchronous process steps to add capabilities for the next more complex operations/services and some of these services connect to a site for updates before a VPN is established. Exposing your IP address. See ‘Task Manager’ and ‘History’ for examples. VPN can’t be started immediately after BIOS boot. Not enough services. One person proposed that the ‘START’ process be used, but that is very late in the boot starting processes. Some apps ‘starting’ up may try to connect before the VPN is established through the FIREWALL causing ‘connection failure errors’. The firewall may have to delay these connections?

PS I am confident that Norton has substantial knowledge about W10 boot/start up processes and update controls as shown in this related thread: https://community.norton.com/en/forums/task-scheduler-how-set-live-updat...

As another frustrated ~!@#$%^ customer of many years I wish Norton would more directly address/acknowledge they are working for an earlier auto VPN start up option in future release. Even a partial fix/update to prevent less IP exposure as this may take some major effort to fully securely implement.

Kudos1 Stats

Re: Norton VPN does not automatically start on boot up windows 10 pc

I managed to cancel today and got a full refund of the product, within 60 day rule. The lady who I chatted with said if I stayed I could have a 50% refund and keep product for a year. I paid £89.99 for 2 years.   No bargain being handed out to me there. She also said they are working on vpn that stays on all the time from boot up. I got a refund and will buy something else.

Kudos0

Re: Norton VPN does not automatically start on boot up windows 10 pc

I am also debating moving to another provider. I dumped Norton a LONG time (late 1990's or early 2000's) dues to similar and other issues like being a HUGE resource hog and slowing systems.

Thought I would give Norton another try with the Lifelock service.

Sadly Norton has not learned much in the 20± years I've been gone and continues to provide questionable marketing practices and underperform their advertising hype.

In my contacts with Norton regarding this issue, they continually offer for me to purchase their stand-alone VPN service, for an additional cost.

When I have already paid $$ for 10 devices for Norton 360 plus Lifelock and their solution is to sell me another product? I will not let loose with what my thoughts and feelings are on a company that offers that type of "support".

Criminal is about as kind as I can be.