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Kudos1 Stats

Background Scan Bringing System to a Halt

Just installed Norton v2.0 on Vista 32-bit.

Norton – in its infinite wisdom - has decided to perform a background scan for viruses and spyware of 2 TB of data during the middle of the work day without any approval from me, which is bringing my Quad Core with 4 GB of RAM and multiple RAID drives to a halt because of the disk I/O.

I need to find the following:

1.       A way to temporarily or permanently stop the current scan immediately so that I can actually perform some development work.

2.       Identify a way to control the schedule of the scan (which I have gone through the simple UI settings for Task Scheduling, and it was set to Sunday at Midnight, weekly and not Monday at 10 AM).

3.       Identify a way to actual view the progress of the background scan (e.g. 50% down, working on file xyz).

4.       Identify a way to limit the I/O that is used by the background scan (e.g. maximum number of threads or maximum number of files open at a time).

If I can’t control the application and how it runs, I don’t think it will be any use to me. Is there a refund process?

 

Thanks.

Respostas

Kudos0

Re: Background Scan Bringing System to a Halt

Just installed Norton v2.0 on Vista 32-bit.

Norton – in its infinite wisdom - has decided to perform a background scan for viruses and spyware of 2 TB of data during the middle of the work day without any approval from me, which is bringing my Quad Core with 4 GB of RAM and multiple RAID drives to a halt because of the disk I/O.

I need to find the following:

1.       A way to temporarily or permanently stop the current scan immediately so that I can actually perform some development work.

2.       Identify a way to control the schedule of the scan (which I have gone through the simple UI settings for Task Scheduling, and it was set to Sunday at Midnight, weekly and not Monday at 10 AM).

3.       Identify a way to actual view the progress of the background scan (e.g. 50% down, working on file xyz).

4.       Identify a way to limit the I/O that is used by the background scan (e.g. maximum number of threads or maximum number of files open at a time).

If I can’t control the application and how it runs, I don’t think it will be any use to me. Is there a refund process?

 

Thanks.

Kudos0

Re: Background Scan Bringing System to a Halt

dquebe

I spent all last week going through the same perplexing situation that you are now in.  I even went so far as to let Norton online come into my system remotely and try to solve the problem.  They basically turned off all automatic settings, and made all scans manual in the Norton 360 settings and said that no more scans would run until I initiated them.  About 5 minutes after Norton got offline with me,  a   #$%^&*   scan that I couldn't stop or monitor started again.  This is a major problem for those of us that actually use our computer during the work day.  Hey Norton, if your paying attention, you list on other messages in the forum that the issue is solved, but when you click on the solution it takes you to a site where your basically informed it's being worked on.  I for one am getting real tired of waiting.  You have competitors that I will be looking at very soon if something is not fixed ASAP.

Kudos0

Re: Background Scan Bringing System to a Halt

sitegrader,

I uninstalled Norton 360 from my desktop, and the performance returned. It had gotton so bad that IE/Firefox would take forever to bring up the home page (set to Google). It made browsing the Internet unbearable as nothing would respond, and at first I thought it might be my Internet connection. But my notebook had no problem with its connection (the same).

I have installed 360 on the notebook, too. It doesn't seem to have the same problem. Even when it started a background scan because I left it unattended for a minute, when I came back and moved the mouse to start working, it stated that it had cancelled the background scan (assuming because it saw user activity). This would be expected behavior, I would think.

So, I am still testing it on the notebook, but I have definately removed from my desktop. I just can't risk losing time working or competing for resources.

Thanks.

Kudos0

Re: Background Scan Bringing System to a Halt

Thanks for flagging this issue with the background scan.  We've seen this in some limited instances and are working on diagnosing if there are specific system configurations that tend to exhibit this, and isolating any potential contributing factors.  Please stay tuned - we are working on addressing this as soon as possible.

Mark Kanok, Sr. Product Manager for N360

Kudos0

Re: Background Scan Bringing System to a Halt

I was just wondering if any users having this problem have Windows Defender enabled.

I do know that when installed on XP systems the program requests you to uninstall Defender before continuing with the install.

On Vista machines Defender is turned off by Norton during installation .......... perhaps if a user turns it back on and has Auto scanning and Auto protect enabled it could cause Norton to behave erratically.  

I do know of some users who still have Defender auto protecting and had no issues ........ but it might be worth considering as it has been said there are definately compatibility problems between the two programs.

Good luck anyway !

Liverbird

Kudos0

Re: Background Scan Bringing System to a Halt

I too am having the same issues with the background scan running whenever they want.  I tried to set it all to manual and it didnt help.  I set them all back to auto, thinking that Norton would manage itself and not run when I was using the system...yeah, right!!  I am running 360 on my laptop and this issue has been a recent development (within the last month).  I am seriously considering ditching the program and going back to something I have control over.  I like the all-in-one part, but me as the user needs to have more control over the program and what its doing.  I'm tired of my newer dual core laptop running slower than my 6 year old desktop.
Kudos0

Re: Background Scan Bringing System to a Halt

I too have the same problem. It autoscans everyday at the most critical time of my work and slows down the computer to a halt. I tried adjusting all the settings to manual, but it didn't help. The autoscanning seems to be non-configurable and is forced on my computer. It seems that the only way is to un-install Norton 360!

Kudos0

Re: Background Scan Bringing System to a Halt

I feel sad for all those people who have installed Norton 360 V2 and now have no idea why there computer is not running properly.

Today I switched on my computer and despite using the mouse continually, a scan began after a few minutes. The computer basically stopped for 2 hours.

The background scan is running at least once every day, and sometimes twice.

PLEASE, PLEASE PLEASE tell me how I can disable these background scans.

I have had Norton installed for 8 years.

Kudos0

Re: Background Scan Bringing System to a Halt


IanW wrote:
PLEASE, PLEASE PLEASE tell me how I can disable these background scans.

I have had Norton installed for 8 years.


Thank you for letting us know about the problems with the background scans. As Mark Kanok states in an earlier post, we're working to fix this issue soon. I apologize for the delay, and I thank you for your patience.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Background Scan Bringing System to a Halt

One thing to check is Windows defender and firewall.  Make sure they are turned off...they dont play well with Norton.  I had very few issues with 360 till I tried to run both 360 and Defender at the same time.  Some people dont have any adverse effects when they do this, but its not typical.  When I turned Defender back off, 360 started working better.  Still have a few issues with it running scans whenever it wants, regardless of what my manual settings are, but by and large the effects of those scans are just about negligable. 
Kudos0

Re: Background Scan Bringing System to a Halt

Both of those applications were disabled and turned-off in my issue. I think the core problem boils down to one simple issue: is the application designed with the functionality to allow the end user to appropriately control the related settings, when the application runs, and how much resources it may consume when running. Norton does not seem to allow for this control, and I understand that this might be intental to sell to those that want to "set it and forget it". But if you want to make that type of software, maybe it would be best to sell it through info-commercials.

The whole application has this same design problem repeated. For example, the approach to the backup is via file type across the whole system. There is no easy way to view it from a Tree View/Explorer type approach for maintaining the backup sets (not that you can't add by folder, but it takes forever to bring that up in the application). So, that I might have a top-level folder I can add, but no easy way to exclude specific subfolders within that top level. There is no capability to create multiple back sets (e.g. Monday's do documents, Tuesdays do videos). I'm not sure if it supports incremental backups, etc.

It's just the design of the software was not made for the above average (or dare I say even average user). It might have been better marketed to the "I don't want to think about this stuff" crowd. So, I might not be the appropriate customer.

Kudos0

Re: Background Scan Bringing System to a Halt

I don't have Windows Defender on my computer.

Anyway, I solved the problem by uninstalling Norton 360 altogether!  I installed an alternative AV on my computer and all is fine.

Even uninstalling Norton 360 didn't go smoothly. When I re-booted I had the message "A necessary file could not be loaded PIF: AlertEng.dll" Click here to go to Symantec Tech support...etc.

I clicked on the link and downloaded a patch. But this didn't solve the problem. On re-booting this message appeared again. Obviously the Norton un-installer didn't clean everything that belongs to it. Anyway, this is not a serious problem.

I am happy that my computer is running fine without anything in the background that I can't control.

One problem I have right now is with a word document I was working on. I can't save it as I keep getting the message "Word cannot complete the save due to a file permission error". I read somewhere that this might have something to do with remanent of uninstalled AV. Not sure how to solve this one yet.

Message Edited by Texan on 06-19-2008 10:35 PMMessage Edited by Texan on 06-19-2008 11:02 PM
Kudos0

Re: Background Scan Bringing System to a Halt

A read on when the fix will be ready would be appreciated.

This problem is SERIOUS for the user.  If an "elegant" solution will take while, I suggest a first-step patch: a simple "Stop This Now!" button that pops up when the auto scan starts.  More robust options and menus can come later--the ability to IMMEDIATELY ABORT the scan would enable your users to regain the use of their systems.

The short term alternative for us is the permanent "Stop This Now!" solution: uninstall the 360 product.  If I have to do this, I will certainly be an ex-Norton customer for good. 

Please advise of target fix date ASAP.  Thanks.

Kudos0

Re: Background Scan Bringing System to a Halt

Same problem here.

I've updated from V1.0 because I was not able to scan individual files manually.

But Norton 360 v2.0 is getting sickening.

I hate Norton starting "Background????" activity, when I'm using my computer. All system slow down then. Hard disk activity increases and it's almost imposible and irritating to work with computer or watch TV with media center.

The background scan is running at least once every day, and sometimes twice. It seems to start even if there is activity in the computer. And doesn't start when I'm not touching the PC.

186 days licence left, but I'm thinking to change my AV software before.

It's frustrating not being able to stop this UNWANTED scan, and have to wait 2 HOURS until Norton scans 1'5 TB of data, EVERY DAY!!!!!!!!!!!!!

I'm keeping an eye on Panda, Mcafee and NOD32 AV software and considering to leave Norton AV after a lot of years.

Message Edited by demodex on 06-23-2008 10:46 AM
Kudos0

Re: Background Scan Bringing System to a Halt

I have seen this issue myself as well, and as Mark states above it is being looked into.

I have tried the following with some success, that is go to the Main UI for Norton 360 v2.0, and hover over the "PC Security" icon and select the "Run Scans" menu item.

This will bring up the "Choose Scans" window.

Select "Comprehensive Scan" and click "Go".

After "LiveUpdate" has completed and the "Virus and Spyware Scan" has started to run, click cancel.

I believe the slowdown may be caused by a background "Virus and Spyware Scan" and by running the scan in the foreground it will attach to the scan and allow you to cancel it.

Matt

Kudos0

Re: Background Scan Bringing System to a Halt

You beat me to posting about that little trick Matt.  Oh, well.  I would like to add something though.

I'm having this "background" scanning problem too.  When it happens, it makes my three month old computer fairly unpleasant to use.  I've been using Matt's trick to get by, but it doesn't work all of the time.  I can tell if it's going to work shortly after I start the foreground scan.  The "Total items scanned:" goes from 0 to some large number instantly which makes sense since it's attaching itself to a scan that's already running.

But sometimes this trick doesn't work.  Sometimes when I start the new scan, it really is starting a new scan.  I stop the scan, but there is still background activity going on.  I know it's Norton activity because the little notification window keeps popping up telling me that it's doing something.

Note that that background notification window doesn't appear in the case where there is a full blown background scan running.

Lee

Kudos0

Re: Background Scan Bringing System to a Halt

Matt: Thank you for acknowledging the problem and posting a workaround until a final fix can be released.
Kudos0

Re: Background Scan Bringing System to a Halt

Hi. I am having the same problem with 360.

I used the workaround to stop it, but it has restarted whilst I am typing this. Do I get to charge Norton back for the time I waste babysitting their product?

As a former loyal Norton user who abandoned the products because they were so bloated and resource hungry a few years ago, I was slightly skeptical about even trying another Norton product, but with a friend insisting that 360 is a vastly improved product, I decided to give it a test drive.

While not a big fan of the "dumbed down" aspect of the software, I do agree that it is a vastly improved product.

I am testing a few products before making my final decision on which one to purchase, but although I like 360, the idea of having to take time out from my work to stop these unwanted scans is a hassle I would be unwilling to spend my money on to do.

I have eleven days left on the trial...if you fix it, you get my money, no fix...NO MONEY!!!

Message Edited by LooseLips on 06-27-2008 01:24 PM
Kudos0

Re: Background Scan Bringing System to a Halt

Thank you Mark for commenting on Symantec's future correction of this issue. Do you have a target date as to when a patch will be available? I know there are quite a few users who will be satisfied when the incident is resolved. Keep us all in the loop on your progress. Thank you.

PS - In the interim, is there a short term fix suggested by your staff?

Kudos0

Re: Background Scan Bringing System to a Halt

Check out my ealier post, it describes a workaround for this type of issue.

Matt

Kudos0

Re: Background Scan Bringing System to a Halt

It's my imagination or is the problem solved in latest update to 2.3.1.4?
Kudos0

Re: Background Scan Bringing System to a Halt

dont want to jinx myself here, but my system hasn't had the problem lately, but would still like to be able to have more control over the scans.

Kudos0

Re: Background Scan Bringing System to a Halt

Wow!!! has this now been fixed???

I had this exact same problem and UNINSTALLED NORTON 2 weeks ago because of it and my system has been fine.

I want to get back to using norton but only if these stupid background scans can be stopped (and hence my computer isnt crippled).

Has it now been fixed in the latest update as you say? Can someone confirm this?

Kudos0

Re: Background Scan Bringing System to a Halt

I dont know if a fix has been pushed, but I do know that my system hasn't been acting up the way it was for about a week now.  I'm crossing my fingers and hoping a more controllable ui is released, but for now, we'll see.
Kudos0

Re: Background Scan Bringing System to a Halt

It seems It was only a dream.

UNWANTED scan run while I was working with hard activity in my PC.

Update 2.3.1.4 doesn't solve the problem.

Kudos0

Re: Background Scan Bringing System to a Halt

This is BS, i want a refund. The product isnt functioning as it should and this problem hasnt been fixed for several months.
Kudos0

Re: Background Scan Bringing System to a Halt

Tony, FYI - update 2.3.1.4 does not eliminate the unwanted background scanning issues previously described throughout this community as you state here. There are serious bugs within 360 ver.2.0 that need to be addressed. Maybe this is due to possibly rushing into RTM products or not initially perceiving the potential issues that might arise in the version. Either way until your Quality Control gets a handle on these issues, I would recommend to everyone to remove 360 ver. 2.0 from their systems and look into comparable replacement alternatives.
Kudos0

Re: Background Scan Bringing System to a Halt

Hi Folks,

Hopefully, this issue should be resolved for everyone now. We issued a LiveUpdate patch on June 30th for this issue in the 2.3.1.4 patch.

Mark @ SYMC

Message Edited by mark_kanok on 07-08-2008 05:25 PM
Kudos0

Re: Background Scan Bringing System to a Halt

Ok, problem solved.

Thanks! 

Kudos0

Re: Background Scan Bringing System to a Halt

Mark: (1) Where do I find the "readme" so that I can see what was fixed in the patch? (2) Where can I find the "technical article" on what the original problem was and how it was fixed (i.e. knowledgebase article)? (3) Someone earlier mentioned in the thread that they had upgraded to this patch but were still experiencing problems. (4) How do we determine if it was fixed by other means than anecdotal evidence (e.g. we can monitor and control the progress of a background scan through a icon on the task bar - this would be a great feature instead of some popup that disappears shortly after starting and no controls).

Thanks.

Kudos0

Re: Background Scan Bringing System to a Halt

Here's an overview of the update:

Before the 2.1.3.4 patch, when the Norton 360 virus definitions were updated, a full system scan would launch for some users if previous scans were interrupted. With the 2.1.3.4 patch, Norton 360 will launch a Quickscan when your virus definitions are updated. A Quickscan checks the most common points of infection on your computer. This scan should typically take less than one minute.


Mark


Kudos0

Re: Background Scan Bringing System to a Halt

I think the problem is fixed - i have had no problems the past week.

Many Thanx!!

Kudos0

Re: Background Scan Bringing System to a Halt

Mark, I've got a question now.

When will Norton 360 2.1.3.4 make a full system scan now that the problem is solved?

I've got configurated scheduling for visrus scans and system tuneups Mondays at 4:00 a.m.

Will Norton run full system scan only at this scheduled time?

Thanks 

Kudos0

Re: Background Scan Bringing System to a Halt

It will run at that scheduled time if the system is idle. You can also perform a manual scan of the system if you wish.
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Background Scan Bringing System to a Halt

I am sorry, but this update, 2.3.1.4, STILL has not fixed the issue!!  Help Mark!! 
Kudos0

Re: Background Scan Bringing System to a Halt

Can you describe the exact behavior you are seeing?

OS used, patch level, version of Norton 360?

Also any specific steps or behavior that you can to describe the problem. Does the workaround work?

Matt

Kudos0

Re: Background Scan Bringing System to a Halt

To Mark_kanok

May I make a constructive suggestion please? This issue of background scanning is now being mentioned across several threads and to be honest, I am beginning to loose the plot. Must be my age!

It seems to me that it would help no end, to start off my explaining the effect of the various settings that affect background scanning. By scanning lets include tuneups and virus scans

For example:

I would start with the fact that a background quick virus scan takes place when av definitions are updated; and then make is clear that this arises whether update takes place automatically or by forcing update. Then define forcing update as either "check for updates" by left mouse of the Norton icon or check for updates under Tasks from the main menu, or by directly running luall.

Next I would start with the explanation that under Settings, you go to Task Scheduling and scheduling and there are four options

Automatic

Weekly

Monthly

manual

Now, what people need to know is what are the parameters behind each.

For example,

If you set weekly Wed 18:00; and a scan takes place at that time, then if you change the schedule to Thurs 18:00, will a scan take place or does the programe say "now wait a minute you already had a weekly scan this week (Mon-Sun) so asking for a 2nd scan

is not possible, or should a 2nd scan take place.

What sort of scan is it. Quick, comprehensive or incremental.

etc.

What also needs to be explained is whether the items under Automatic Tasks is linked or independent  of the Scheduling of either virus/tuneup or Backup schedule.

I'm sure you get my drift. Clearly I, like others, are having problems, and I know that at least on one machine it is not doing what it should, whilst on another PC, the scheduling performs perfectly and as I expect.

I hope this helps.

Message Edited by cgoldman on 07-17-2008 10:43 AM

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