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Kudos0

why i dont trust norton chat support

3 months ago when i contacted chat support and allowed them remote control of my computer they twice closed tabs in firefox without asking. 2 days ago with this in mind i reluctantly allowed a support technician access to my computer to fix a problem in Norton Safety Minder, insisting that s/he does not close firefox or any firefox tabs, to which s/he agreed. As soon as the session began, what does the technician do? - immediately tries to close firefox! Fortunately I was prepared and stopped the closure when firefox said "are you sure?", and then ended the session. Let that be a warning to others.

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Kudos0

Re: why i dont trust norton chat support

I'm sorry about your experience -- it's a real danger with Remote Control, whoever does it.

This forum is for maatters concerning the Forum system itself so I'll ask for your message to be moved over there or better exposure. You won't lose sight of it because a link will be left here.

Google tells me that Norton Safety Minder is a part of OnLine Family so you'll probably end up there.

Hugh
Kudos0

Re: why i dont trust norton chat support

I just had bad experience myself.  I had problems updating my virus definitions.  So the person in chat support said that he/she can access my computer to find out the problem.  I asked if I will incur data usage from my internet because I only have limited internet access plan.  He/she replied no.  So what dies chat support do when she gets control of my computer?  Go to live update not once but twice.  And after the whole thing I was told to reinstall Norton.  I asked if he/she found the main problem that was causing the failed updates and didnt have an answer.  So why the heck did Norton support connect to my PC?!!  They could have just told me to reinstall while on chat.  It was a waste of my time and internet data plan.

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