Normally, the max. time limits work fine, but when my son is on this particular website, they don't work at all. Which is a huge problem. Thanks for any help.
I'll test it myself and report it to our QA team to see if we can reproduce it. It will probably help us to understand the issue better if you could provide the following information.
1. Does the child receive warning messages when he is on the website and the time is up(I assume he is playing a game)?
If he does, what happens after he receives the last warning message? Does the PC log him off?
2. Are there any particular games that he plays that allow him to stay on the PC?
3. What browsers and version does the child use?
I think I know what happened, I looked at the activity logs and earlier that day in the morning I gave him extra time and I probably chose the default of until the next login instead of a specific time. I will see if this happens again. With this same site though - Roblox- it logs every single sub-domain so there are pages and pages of activity every time he plays. Is there any way to stop that because it makes it very hard to review. Thanks.
Can you tell us the browser version and OS version.
Also look at the plugins for the browser, do you see the Norton Safety Minder plugin enabled?
If it's not enabled, as we work at the network layer, we don't know the difference between a top level URL, that is one that your child typed, and an embedded URL, one that web pages go out and ask for a piece of content on a different URL.
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