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Kudos0

NIS and Outlook for Mac

(Intel core MacBook Pro, Mac OS X Lion 10.7.2. Microsoft Office for Mac 2011 - which includes Outlook for Mac Version 14.1.3. All software fully updated.)

I maintain contacts and calendar data on my MacBook Pro using Outlook. Microsoft 'Sync Services' is enabled within Outlook which allows real time transfer of this data between Outlook and Apple's Address Book and iCal. When an iPhone is connected to the MacBook Pro the phone's contact and calendar data is automatically synced with Address Book and iCal (using iTunes). It's a somewhat torturous route, I know, but it is the approved Apple/Microsoft method and has worked flawlessly for a year, and most recently worked just two hours before I installed Norton Internet Security 5 for Mac.

After installing NIS I launched what should have been another routine synch between my iPhone and MacBook and guess what - my contacts and calendar data has disappeared. The original data is still there in Outlook but is no longer present in Address Book and iCal and, as the phone syncs with these two apps, I now have a phone with no data.

I'm guessing that NIS is somehow blocking communication between Outlook Sync Services and the Apple contacts and calendar apps.

This is quite a big problem for me as the data on my phone is a key business tool when I'm out of the office. I may be missing something obvious (I hope I am). Please advise.

Respostas

Kudos0

Re: NIS and Outlook for Mac

We don't block anything outbond by default. If you have setup NIS to block outbound connectionsin the firewall, that could definitely cause problems, but you would have to manually have created such a firewall rule. If you have Application Blocking enabled you would need to allow access to the Microsoft suite of applications as well, but that feature is also disabled by default.

For what it's worth, we use Microsoft Exchange/Sync Services at Symantec internally and haven't seen this issue. However, in general, we all find that it's very flaky--with and without NIS installed. As you said, it's a flawed method, and I think it may have issues.

You can try disabling the firewall's Conncetion Blocking feature and seeing if that helps. It does not, re-anble the Conncetion Blocking feature, and try Vulnerability Protection. If disabling neither of those features helps I am going to guess it's just general flakiness.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS and Outlook for Mac

Thanks for the reply Ryan. I've tried disabling Connection Blocking and Vulnerability Protection as you suggest. Sadly, it's not helped. Fyi I've added dummy entries to (the now empty) Address Book and iCal and they are happily syncing with iPhone and iPad; so the problem is occurring somewhere between these apps and SyncServices (or perhaps between SyncServices and Outlook?).

I know SyncServices is potentially flaky but in my case it had been working without a problem until the NIS installation - no other software changes/updates involved. Grateful for any other thoughts you may have - this issue is a really big problem for me.

Kudos0

Re: NIS and Outlook for Mac

If the new dummy entries are syncing, but the rest are not, I have a feeling the problem is with SyncServices. We've experienced problems like that internally as well. I don't think NIS could be blocking only certain contract/calendar entries, but not others. NIS works at the connection-level, so once the connection to SyncServices has been made, NIS is out of the way. The connection must be made successfully for the dummy contacts to work, but then for some reason SyncServices must think it doesn't need to update anything.

Usually when we have this problem at work the only way to fix it is to remove the device and re-add it so that it fully re-syncs everything. Hope you find a solution though, I know it's frustrating.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS and Outlook for Mac

Hi Ryan. Thought I'd wrap up this thread for the benefit of those following it with a little good news: the problem has gone away. I hesitate to say it has been 'solved' because there has been no technical intervention which has changed things. However, your suggested fix of removing a device and then re-adding it seems to be the way to go.

By coincidence, since starting this thread, I have received an iPhone upgrade (4S to replace a 3GS). I removed the old phone and added the new through iTunes and - bingo! - contact and calendar data is flowing again to and from Outlook.

I can't explain it and I don't know whether it would have worked had I removed and re-added my old phone (I didn't try), but clearly that would be worth testing for anyone facing the same problem.

Generally, NIS5 seems to be working well on my mac, so don't want to criticise. However, when it's introduced into this particular Apple/Microsoft environment NIS does seem capable of knocking SyncServices off its perch, at least temporarily.

One other, slightly off-topic, observation: integration of NIS (or NAV) with Outlook for Mac - email scanning - would be a very desirable development.

Anyway, thanks for your attention and help. Much appreciated.

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