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Kudos0

did i receive a phony warning from Win. Defender?

Win 8:

                while at mail program (i think -now not sure) suddenly rec'd popup from Windows Defender(?)  (showing as  'defender') listing some ''possible potential' threats that could crash my system & a choice to have 'defender' fix the problem(s) -- i know Windows Defender is turned off when another security system is installed - could that popup have been legitimate ? Do these false things happen?    i closed -out -did a full system scan -nothing found - also did a Super AntiSpyware scan -no problems showing other than a few 'cookies' ..  i'm confused !   thanks so much

Respostas

Kudos0

Re: did i receive a phony warning from Win. Defender?

Hi, Edythe. Are you sure it was Windows Defender ? I think it was probably a pop up from some mischievous source, offering to fix your problem for free, or some such nonsense.

As you say if you have Norton installed, Windows Defender is turned off.

As your scans came up clean, I wouldn't worry.

Windows 10 Home X 64
Kudos0

Re: did i receive a phony warning from Win. Defender?

For a quick confirmation, you may use the help of windows event viewer for details about that message or next time it occurs.( If it is a legitimate program, surely there will be some event log)

Also check whether you have any toolbars / download managers / browser hijackers in your system.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: did i receive a phony warning from Win. Defender?


Nikhil_CV wrote:
For a quick confirmation, you may use the help of windows event viewer for details about that message or next time it occurs.( If it is a legitimate program, surely there will be some event log)

Also check whether you have any toolbars / download managers / browser hijackers in your system.

Hi - how do i get to windows event viewer?  also not sure how to check toolbars/download manager/browser hijackers area ?   thanks so much.   edythe

Kudos0

Re: did i receive a phony warning from Win. Defender?


F4E wrote:

Hi, Edythe. Are you sure it was Windows Defender ? I think it was probably a pop up from some mischievous source, offering to fix your problem for free, or some such nonsense. No not sure it 'was' Windows Defender - it happened so quickly and looked so legit even naming the 'possible' problem if 'not fixed' !  if it was a mischievious source how did it get into my computer?  

As you say if you have Norton installed, Windows Defender is turned off. yes able to go to WD & it is definitely showing as 'off' so if that's the case do you think there is no way WD could have suddenly 'activated' to find potential threats and then turn itself 'off' as it's now showing? thanks so much !

As your scans came up clean, I wouldn't worry.


Kudos0

Re: did i receive a phony warning from Win. Defender?

Hi, Edythe. No, if you have Norton installed, then it takes over the protection.

It controls the firewall,and disables Windows Defender.

If everything seems to be working normally, and the green tick is in your tray,then you're good to go !

Windows 10 Home X 64
Kudos1 Stats

Re: did i receive a phony warning from Win. Defender?

Hi EDYTHE,
to open windows event viewer, just type 'event viewer' on start menu. It will show a program with a note icon with a red mark.

See this :

The Event Viewer is a Microsoft Management Console (MMC) snap-in. You can start Event Viewer by adding the snap-in to MMC or by double-clicking the snap-in file, Eventvwr.msc, which is located in the %SYSTEMROOT%\system32 folder. In addition, Event Viewer can be started from the Windows interface or the command line by using the following procedures.

To start Event Viewer by using the Windows interface

  1. Click the Start button.

  2. Click Control Panel .

  3. Click System and Maintenance .

  4. Click Administrative Tools .

  5. Double-click Event Viewer .

To start Event Viewer by using a command line

  1. Open a command prompt. To open a command prompt, click Start , click All Programs , click Accessories and then click Command Prompt .

  2. Type eventvwr .


Running an AV that can detect Browser hijackers will detect hijackers. Norton automatically quarantines almost all malicious down-loaders/ download managers.
If you find unwanted tool-bars(may be annoying with pop ups) in your favorite browser, it shows some tool bars were installed without your permission.

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: did i receive a phony warning from Win. Defender?

hi!  found event view & saw ''categories incl a 'log' with dates but frankly don't know 'what' to look for nor do i understand the items showing - LOL - sorry - if there was a problem how would it be identified ?  thanks again so much !

Kudos0

Re: did i receive a phony warning from Win. Defender?

Hi, Edythe. I think what you saw was probably just a nuisance popup, and since you've got a working system and Norton seems to be behaving, I wouldn't worry about delving into the Event Viewer, as it can be a tad confusing !

It's easy to get hung up with checking every aspect of things. As long as you have that green tick, then you are protected.

As long as you have no suspicious toolbars you didn't install or homepages you didn't approve, don't worry.

Windows 10 Home X 64
Kudos0

Re: did i receive a phony warning from Win. Defender?

Hi EDYTHE,
From event viewer got 'windows logs' (on left hand pane) -> Select 'application' -> from right pane (Actions) select find -> type the program name you need to find -> hit search.
Since windows defender( if defender shown in pop up was genuine ie from windows) is a MS software connected to security, you may repeat the same steps for 'System' section also.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: did i receive a phony warning from Win. Defender?


Nikhil_CV wrote:
Hi EDYTHE,
From event viewer got 'windows logs' (on left hand pane) -> Select 'application' -> from right pane (Actions) select find -> type the program name you need to find -> hit search.
Since windows defender( if defender shown in pop up was genuine ie from windows) is a MS software connected to security, you may repeat the same steps for 'System' section also.

are you saying that after i type in 'windows defender' in ''find' that 'if' indeed it was 'legit' the ''windows defender''event would be showing and if it is not showing at all,  then whatever that popup notice was, it  was trying to get me to click on it to 'repair'' ?   ohhh that's awful !  thank goodness i didn't fall for that !  first time i ever saw anything like that.  thanks so much ! 

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