Hi - I am having the same problem as another user. I have downloaded the software to my daughter's computer, and cannot authenticate getting the error message:
"Contact with the OnlineFamily.Norton server has failed. Make sure you are connected to thge Internet and try again."
I looked through the other post, pinged the server and got a response, quickly. Also was able to get to the website using the other command.
I have shut off the firewall, uninstalled McAfee because I am getting new virus protection and uninstalled and re-installed Online Family. Still getting the same message.
Can you help?