I have been trying for over 6 months to get a simple issue resolved but it has defeated the Norton tech teams and they've gone silent. I have had the same case number all that time. I have sent feedback forms. I've been online in chats to the support team and made phone calls to them and in each and every case the person (invariably unable to help at the time) replies that my issue will be elevated and that the tech team will call me. They make solemn promises, broken every time. I have a stack of chat printouts going back to the start. They haven't called for 3 months. I've made four or five approaches during that time.
They've extended my subscription for free but that doesn't help as my main computer is unprotected.
What on earth can I do to get them to talk to me?
Can someone suggest another product I might use? I'm just about through with Norton and their lack of support.
I have a 10 year old iMac with up to date software and I've been unable to load the Norton 360 for at least the last 6 months. The tech teams have taken control of my computer and they can't do it either. The program downloads normally but then stops during installation and tell me it's failed. I have three other Apple items all running 360 successfully.