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Kudos1 Estatísticas

Special Offers coming through even though disabled

Postado: 26-out-2021 | 5:35PM · Edited: 26-out-2021 | 5:36PM · 37 Respostas · · Translation:

I was going to post this to my last thread but apparently its been closed.

I have toggled off special offers in Norton settings but still receive them and it is annoying.

Screenshot;

Here is an example of what I've been getting. I've got others too but cannot remember what they said.

Before anyone asks or suggests, I have fast startup off.

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Labels: Norton 360, Windows 10, Popup

Respostas

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Kudos1 Estatísticas

Re: Special Offers coming through even though disabled

Postado: 26-out-2021 | 5:47PM · Edited: 26-out-2021 | 5:48PM · Link permanente

Hello SGFC. Unfortunately, clicking "no thanks" and "do not ask again" doesn't make any difference with these notifications due to them being driven by marketing via the Norton suite itself. There isn't any way that I am aware of to disable them, I get them periodically as well. Very annoying indeed. Disabling task notifications is easy, I just wish the marketing trash were the same to prevent.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Special Offers coming through even though disabled

Postado: 27-out-2021 | 7:18PM · Edited: 27-out-2021 | 7:18PM · Link permanente

I have "Special Offers" turned off.

I have clicked No Thanks or Don't remind me again. I figured this notification above was a special offer maybe not. Its just annoying that if it is a special offer than why doesn't Norton 360 honor the setting. What other settings are not being honored?

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 24-nov-2021 | 1:56AM · Edited: 24-nov-2021 | 1:58AM · Link permanente

@SGFC

Please review @Froederick and @Widowmaker messages in @JamesH54 Topic here:
https://community.norton.com/en/forums/norton-popups-3

Kudos0

Re: Special Offers coming through even though disabled

Postado: 26-nov-2021 | 4:54PM · Link permanente

Here's a screenshot;

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 26-nov-2021 | 5:10PM · Edited: 26-nov-2021 | 5:12PM · Link permanente

SGFC:

Here's a screenshot;

Yes, since reading https://community.norton.com/en/forums/norton-popups-3 
I'm thinking Service & Important Notifications as Category 3:  Everything Else

Kudos0

Re: Special Offers coming through even though disabled

Postado: 26-nov-2021 | 10:31PM · Link permanente

Well I guess I'm stuck with them for another 119 days at least. It is ridiculous that Norton has become malware/adware imo. No one wants to be nagged while trying to work.

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 19-dez-2021 | 4:45PM · Link permanente

Interesting as I just completed their survey and this notification is what dropped my rating from a possible 10 to 7. I advised that Norton should at least offer a URL/option to stop these if they really care about the consumer experience. We had this issue with the browser security reminder pop ups that took some time and Norton finally improved that experience to disallow that. Than I had the security notifications that after running the community searches, I  verified how to stop those and now we are back again with no choice for a different batch of notifications.  Its truly not fair nor cool for anyone not to have a choice on what they see on their desktop regardless of the apps they have. That is the prime definition of security...to see and use what you need based on your choice with no surprises.

Arquivo anexado: 
PDF icon NotificationPDF.pdf
Kudos0

Re: Special Offers coming through even though disabled

Postado: 03-jan-2022 | 8:04PM · Edited: 03-jan-2022 | 8:09PM · Link permanente

Well I'm locked in for another 445 days even though I'm still getting nagged to no end by said product. I keep getting the browser protection notifications from every web browser on this PC. I've clicked No thanks or whatever the option is to disregard it. Norton has tried on Edge, Chrome and Firefox. Now that I've paid for another year I hope they stop nagging me.

Edit - I'd like to add that Norton ignores the fact I'm watching something full screen and sends "Performance" notifications. You know how annoying it is when your computer is in idle and those notifications appear during a movie.

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 03-jan-2022 | 9:48PM · Edited: 03-jan-2022 | 10:14PM · Link permanente

FWIW ~  wonder whether Silent Mode | Quiet Mode stops advert pop-ups?  IDK

Configure Norton to suspend alerts and background tasks
When you perform important tasks, watch movies, or play games in full-screen mode, you can configure Norton to stop sending alert messages and suspend background tasks that slow performance.

[...]

NEED MORE HELP?

  • Turn Quiet Mode options off or on
  • Turn Full Screen Detection off or on
  • Learn more about Silent Mode that turns on automatically
  • Learn more about Silent Mode
  • Learn more about Quiet Mode

https://support.norton.com/sp/en/us/norton-360/current/solutions/v15462179 

Set your Norton product to alert you about performance issues

https://support.norton.com/sp/en/us/norton-360/current/solutions/v36700888 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 04-jan-2022 | 3:12PM · Link permanente

Yeah I could turn off task notifications. Its just annoying that Norton can't even acknowledge that a user is in full screen and suppress those performance notifications automatically. Instead I being the user have to do it manually. I even tried using Windows Focus Assist and set to to alarms only and it seemed to revert itself (not sure if Norton caused that) to priority or whatever the default setting is for focus assist.
Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 04-jan-2022 | 3:31PM · Link permanente

Curious, Performance Alerting default is Log Only.  
You see Performance Alerts in full screen with Performance Alerting at default Log Only? 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 04-jan-2022 | 7:51PM · Link permanente

bjm_:

Curious, Performance Alerting default is Log Only.  
You see Performance Alerts in full screen with Performance Alerting at default Log Only? 

Yes.

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 04-jan-2022 | 8:03PM · Edited: 04-jan-2022 | 8:05PM · Link permanente

SGFC:
bjm_:

Curious, Performance Alerting default is Log Only.  
You see Performance Alerts in full screen with Performance Alerting at default Log Only? 

Yes.

something is wonky 
wonder how to reproduce, my side? 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 05-jan-2022 | 4:59PM · Link permanente

bjm_:

something is wonky 
wonder how to reproduce, my side? 

No idea, most of my settings are default there are actually very few I change. Whenever I watch something full screen the computer going to idle and then Norton starts bombarding me with performance task notifications every few minutes. I tried clicking the "X" on the notification and using Windows Focus Assist to stop them. 

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 05-jan-2022 | 5:23PM · Edited: 05-jan-2022 | 6:02PM · Link permanente

SGFC:

No idea, most of my settings are default there are actually very few I change. Whenever I watch something full screen the computer going to idle and then Norton starts bombarding me with performance task notifications every few minutes. I tried clicking the "X" on the notification and using Windows Focus Assist to stop them. 

I tried watching YouTube video in full screen with Automatic Task Delay & Idle Time Out at 1 minute.    
No pop-ups.  No History -> Performance Alert events.
I have to find something that stresses my machine in full screen to log Performance Alert events. 

@SGFC
Edit:
I have Automatic Tasks > Performance on Manual Schedule.  
Wonder if your Automatic Tasks -> Performance is running in full screen? 

What is logged in your History -> Performance? 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 17-jan-2022 | 3:49PM · Link permanente

When the performance task notification appears it talks about performing File Cleanup so it is trying to delete whatever file cleanup does. I have it set to log only. If I had optimize disk enabled it'd probably try to do that too. I'm not talking about performance alerts for high CPU usage or other. Just that it keeps notifying me that its cleaning up over and over even after clicking "X" and it being set to log only.
Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 17-jan-2022 | 4:11PM · Edited: 17-jan-2022 | 4:26PM · Link permanente

SGFC:
When the performance task notification appears it talks about performing File Cleanup so it is trying to delete whatever file cleanup does. I have it set to log only. If I had optimize disk enabled it'd probably try to do that too. I'm not talking about performance alerts for high CPU usage or other. Just that it keeps notifying me that its cleaning up over and over even after clicking "X" and it being set to log only.

Sorry, as far as I know.  I don't see "performance task notification". 
Can you share "performance task notification" pic?
I have Automatic Tasks > Performance on Manual Schedule.   

History -> Performance -> File Cleanup after manual call Performance -> File Cleanup...as test. 

Category: File Cleanup
Date & Time,Risk,Activity,Status,Recommended Action,Category,Result,Space Cleaned
1/17/2022 7:08:58 PM,Info,Chrome Temporary Files,Succeeded,No Action Required,Tune Up,Fixed: 191,67.1 MB
1/17/2022 7:08:56 PM,Info,Internet Explorer Temporary Files,Succeeded,No Action Required,Tune Up,Fixed: 1,
1/17/2022 7:08:56 PM,Info,Windows Temporary Files,Succeeded,No Action Required,Tune Up,Fixed: 12,350.3 KB

~ just remembered Performance Monitoring -> Program Exclusions 

Learn more about Program Exclusions|
The Program Exclusions window lists all the programs that are excluded from being notified in performance alerts. When a program that is listed in this window exceeds the threshold limit of CPU, memory, OS resources, or disk I/O resource usage, Norton does not notify you with performance alerts. By default, Norton includes Norton Service Framework, Norton Error Reporting, and Windows Explorer programs in the list.

https://support.norton.com/sp/en/us/norton-360/current/solutions/v36687854

Kudos0

Re: Special Offers coming through even though disabled

Postado: 19-jan-2022 | 3:23PM · Edited: 19-jan-2022 | 3:35PM · Link permanente

I'm not talking about high cpu or disk usage. I'm talking about cleanup tasks Norton performs and getting notifications about it during a full screen time. I don't know why it notifies me of cleaning tasks e.g. web browser cache, temp files and so on. I can't suppress the notification either because if I click "X" it makes it go away but comes back minutes later. I think the only solution might be to increase the idle time to something insanely high like 3 hours if that's possible and hope that works. Since Norton has turned it's program into a giant mess and continues to leave bugs unaddressed unless many users are complaining at the same time. Also when the systray icon turns orange and says it needs attention but the only thing it wants is to clean cache, temp files and so on. That to me isn't a time where Norton needs attention. Norton needs to relax about cleaning.

Edit - Max idle time is 30 minutes. So I guess I have to watch really short shows/movies/videos.

Would silent mode stop notifications?

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 19-jan-2022 | 3:47PM · Edited: 19-jan-2022 | 3:58PM · Link permanente

SGFC:

Would silent mode stop notifications?

Sorry, I don't know.  I don't run Norton cleanup tasks. 

Learn more about Turn on Silent Mode
https://support.norton.com/sp/en/us/norton-360/current/solutions/v15624558

Configure Norton to suspend alerts and background tasks
When you perform important tasks, watch movies, or play games in full-screen mode, you can configure Norton to stop sending alert messages and suspend background tasks that slow performance.

[...]

NEED MORE HELP?

  • Turn Quiet Mode options off or on
  • Turn Full Screen Detection off or on
  • Learn more about Silent Mode that turns on automatically
  • Learn more about Silent Mode
  • Learn more about Quiet Mode

https://support.norton.com/sp/en/us/norton-360/current/solutions/v15462179 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 19-jan-2022 | 3:57PM · Link permanente

Maybe, your Schedule is Automatic?

Kudos0

Re: Special Offers coming through even though disabled

Postado: 26-jan-2022 | 4:58PM · Link permanente

Here's a screenshot of what I'm getting;

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 26-jan-2022 | 5:56PM · Edited: 26-jan-2022 | 6:01PM · Link permanente

SGFC:

Here's a screenshot of what I'm getting;

Hmm....don't recall ever seeing.   
Maybe, I do not see because I have Automatic Tasks > Performance on Manual Schedule. 
Maybe, I do not see because I'm seldom Full Screen.

Sorry..........

Edit: is that "Ease of access "keyboard next to speaker? 
What are the other program icons? 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 26-jan-2022 | 10:49PM · Edited: 26-jan-2022 | 10:51PM · Link permanente

UPS software, nVidia, Network, Norton 360, Speaker, Touchkeyboard.

Maybe I have to manually turn off cleaning everytime I want to watch full screen. I figured they'd be suppressed in full screen and for some reason my Windows 10 focus assist can't suppress the notification either. I had focus assist set to alarms only and out came the Norton notification above.

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 27-jan-2022 | 4:42AM · Edited: 27-jan-2022 | 5:04AM · Link permanente

Maybe I have to manually turn off cleaning every time I want to watch full screen. 

Hmm....you're thinking Focus Assist is interfering with Norton recognizing you're in full screen? 
https://support.microsoft.com/en-us/windows/focus-assist-automatic-activation-settings-81ed1b25-809b-741d-549c-7696474d15d3

Hmm....I've never looked at Focus Assist. 
Focus Assist is for Windows notifications....not Norton notifications.... correct me?  

Sorry, I'm seldom in full screen and never run Norton cleanup tasks.  

@SGFC
Edit: Yeah, my "Focus assist" is "Alarms only".  I'd never looked at that page. 


Does "an app" mean Windows app or includes third-party app? 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 28-jan-2022 | 4:08PM · Link permanente

I figure it meant all apps Microsoft or otherwise. So why is Norton not being stopped by focus assist. I'm fairly certain Microsoft meant for focus assist to block all notifications from any app. Otherwise it wouldn't make much sense as a feature if it only prevented Microsoft apps.
Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 28-jan-2022 | 4:26PM · Edited: 28-jan-2022 | 4:27PM · Link permanente

SGFC:
I figure it meant all apps Microsoft or otherwise. So why is Norton not being stopped by focus assist. I'm fairly certain Microsoft meant for focus assist to block all notifications from any app. Otherwise it wouldn't make much sense as a feature if it only prevented Microsoft apps.

Focus Assist is meant to block all notifications from any app. 
How do I exclude any apps from Focus Assist? 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 29-jan-2022 | 5:41PM · Link permanente

I couldn't find a way to exclude apps but i did type focus assist into search which brought up system settings and I couldn't see anything there to exclude. It does say it'll show a summary of what I missed if I wanted that. Norton should be able to handle this performance stuff silently instead of annoying the user until he's ready to get rid of Norton. Even if it was a virus or something serious you'd think Norton would handle it and let the user know once exited full screen.
Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 29-jan-2022 | 6:11PM · Edited: 29-jan-2022 | 6:13PM · Link permanente

Yeah, Norton should recognize full screen and stop notifications ... if that's what the user wants. 

Is there a way to fully disable Focus Assist?
Have you tested Norton with Focus Assist fully disabled? 

I'd try to reproduce if there was an easy for me way to reproduce? 

Remind me.  Have you tried User-Specified Programs. 
Have you tried adding your browser to User-Specified Programs...as test. 
I mean if you add your browser to User-Specified Programs and you still get notifications while browsing full or not full screen.  Then, I'm thinking you have a definable issue for Norton engineers to fix.  

I'm thinking recognizing Full Screen is maybe more random - equipment specific.

Whereas an issue with User-Specified Programs feels more binary.
Either it works or doesn't work.

Just my two cents.  

Kudos0

Re: Special Offers coming through even though disabled

Postado: 31-jan-2022 | 5:30PM · Link permanente

I've added firefox.exe to user-specified programs and will see what it does. The clean-up tasks start because of my PC being idle. You'd think they'd at least let those tasks be done later after full screen was exited. How effective is it to try and clean up cache, temp files and so on from web browsers when they're still in use. Usually you can't delete something when a program is in use.
Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 31-jan-2022 | 6:10PM · Edited: 31-jan-2022 | 6:12PM · Link permanente

SGFC:
Its just annoying that Norton can't even acknowledge that a user is in full screen and suppress those performance notifications automatically.

Maybe, share feedback with Norton.   Use caps so they'll know you're serious. 
Users may submit feedback/concerns thru Norton Feedback &or Product Suggestions  

Kudos0

Re: Special Offers coming through even though disabled

Postado: 10-fev-2022 | 7:54PM · Link permanente

Adding firefox.exe to the list of programs has worked I think. I put a full screen YouTube video on and left it for 10 minutes and no notifications from Norton. The only way this might not have worked is if cleaning wasn't necessary. Pretty sure that fixed the issue can't say for sure. I'll test it once more.

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 11-fev-2022 | 4:14PM · Edited: 11-fev-2022 | 4:15PM · Link permanente

SGFC:

Adding firefox.exe to the list of programs has worked I think. I put a full screen YouTube video on and left it for 10 minutes and no notifications from Norton. The only way this might not have worked is if cleaning wasn't necessary. Pretty sure that fixed the issue can't say for sure. I'll test it once more.

following along - sending positive energy - say for sure fixed 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 16-fev-2022 | 6:34AM · Edited: 16-fev-2022 | 6:37AM · Link permanente

I have Notifications On & Focus assist Off (Get all notifications)
I've been watching -> Get notifications from these senders 

I'm not seeing Norton with the list of senders.
Maybe, Notifications &or Focus assist does not apply to Norton Security. 
Since, Norton Security is a Service. 
IDK
@SGFC ... what do you think?

Kudos0

Re: Special Offers coming through even though disabled

Postado: 16-fev-2022 | 3:04PM · Link permanente

Oh it could be because it is a security service. I still haven't tested the exception a second time. I'm trying to time it where Norton cleanup hasn't run and then try it to see if cleanup will send a notification. 

Windows 11 Pro 64-bit / Norton 360 Standard v.22.22.x.x
Kudos0

Re: Special Offers coming through even though disabled

Postado: 16-fev-2022 | 3:19PM · Edited: 16-fev-2022 | 3:23PM · Link permanente

Oh it could be because it is a security service.

by Norton Security is a Service: I meant Norton 360 runs as a Service.

Kudos0

Re: Special Offers coming through even though disabled

Postado: 25-fev-2022 | 1:26PM · Link permanente

SGFC:

I was going to post this to my last thread but apparently its been closed.
I have toggled off special offers in Norton settings but still receive them and it is annoying.

Here is an example of what I've been getting. I've got others too but cannot remember what they said.

Gayathri_R ADMIN
Please click on the 'No Thanks' link at the bottom of the message, so it doesn't display again. 

https://community.norton.com/en/comment/8523122#comment-8523122 

Kudos0

Re: Special Offers coming through even though disabled

Postado: 25-fev-2022 | 11:35PM · Edited: 25-fev-2022 | 11:51PM · Link permanente

Focus assist only blocks notifications that use the standard toaster/tray popup notifications API in Windows 10 and 11. Because Norton uses branded notifications and not the API, it is not possible to control notifications via Windows settings. Notifications can be controlled only through the Norton product. The related TuneUP notification can be turned off through Administrative Settings.

Notifications appearing here are using the Standard Windows Toaster Notification API and can be controlled via various Windows settings, including Focus Assist:

F-Secure and Kaspersky are 2 products I can think of, that display notifications this way and Focus Assist would be able to suppress them.

Certain service notifications and upsell attempts (Norton is already copying Avast before the deal is even closed) can be switched off via a method @bjm_ has already described multiple times or by enabling silent mode.

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