I had Norton with LifeLock advantage and I won't bore you with the story of how this was a complete pain to downgrade since they can only do it over the phone. I was told all my info and such would remain the same after asking however after being told it would be the same and renewing via purchase on the website vs. phone since support was more $? My entire account settings besides my passwords which I exported anyways were blanked out including my wallet of crypto I had mined for over a year now. I specifically asked this before anything or I would have moved it. Now they say that they cannot do anything. It's theft plain and simple since that money is there still but not associated with my account. They state they cannot put it on my account and offered me 30 days more of my subscription. How about a year for not only wasting my time redoing all the things I was told I did not but the crypto taken. PSA withdraw and export anything before renewing each time.