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Postado: 29-mar-2022 | 5:22PM · 6 Respostas · Link permanente · Translation:
I received an email today from no-reply@email.norton.com telling me I would be charged on 4/13 for renewal of my subscription that runs to 5/18.
Postado: 29-mar-2022 | 5:35PM · Edited: 29-mar-2022 | 5:49PM · Link permanente
How will be I charged for my subscription renewal?›
Once you are subscribed, the billing method that you stored in your account will be charged to renew your subscription at the applicable renewal subscription price (monthly or annual), until you cancel.
If your subscription renews annually, we will send you an email (between 30 to 45 days prior to your renewal) with price, term, and related details before we charge you, so that you know it is coming.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
Norton subscriptions are recurring term subscriptions. Norton subscription requires user account and user payment method for recurring subscription service. Virus Protection Promise requires user activate automatic renewal.
Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.
FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
FAQ: Norton Subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
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Contact Norton Support
Norton Community does not have access to your Norton account, subscription details nor payment method.
Postado: 29-mar-2022 | 5:44PM · Link permanente
Norton provides subscription terms on product page...your location: for example:
*Important Subscription, Pricing and Offer Details:
- Your subscription begins when your purchase is completed (or otherwise, when your payment is received). You must download and install on each device, or complete enrollment to get protection. Special offer(s) may expire at any time at NortonLifeLock's discretion.
- By subscribing, you are purchasing a recurring subscription which will automatically renew.
- The price quoted today is valid for the offered introductory term. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance.
- You can cancel your subscription here, or by contacting Member Services & Support at 844-488-4540. For more details, please visit the Refund Policy.
- Your subscription may include product, service and/or protection updates and features that may be added, modified or removed subject to the acceptance of the License and Services Agreement.(link is external)
- The number of supported devices allowed under your plan are primarily for personal or household use only. Not for commercial use. If you have issues adding a device, please contact Member Services & Support.
- Virus Protection Promise: To be eligible, you must have a qualifying subscription that is automatically renewing. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from NortonLifeLock purchased with either another offering from NortonLifeLock, or a third party offering), your refund will be limited to the Manufacturer’s Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See norton.com/virus-protection-promise for complete details.
https://us.norton.com/products/norton-360-deluxe
*Important Subscription, Pricing and Offer Details:
- Contract Type: contract for an annual subscription, starting when the transaction is complete. Click here for our Terms of Sale.
- Set-up: to get the protection/service started, you must download and install on each device and/or complete set-up.
- Free Trial: payment method required if signing up for a free trial (credit/debit card or PayPal only). When the trial ends, the paid subscription starts and the first year is charged, unless cancelled before. Special offer(s) may expire.
- Renewal Cycle: automatically renews each year after the initial term, unless the subscription renewal is cancelled before the day you are due to be charged in your account or by contacting us. Click here to learn how.
- Renewal Prices: may be higher than the price for the initial term and are subject to change. They are charged up to 35 days before the subscription is due to renew and we send you a notification email with the renewal price before.
- Cancellation & Refund: you can cancel your contract and request a full refund within 60 days of purchase. For each annual renewal or free trial, you can request a full refund within 60 days of being charged, and after the 60 days, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.
- Updates: your subscription may include product, service and/or protection updates, and features that may be added, modified, or removed, subject to the acceptance of the License & Services Agreement(link is external).
- Usage: for non-commercial household use only. If you have issues adding a device, please contact us.
2 Virus Protection Promise: You must have an automatically renewing device security subscription with antivirus for the virus removal service. If we are unable to remove the virus from your device, you will be entitled to a refund based on the actual price paid for the current term of your subscription. If you have a subscription from NortonLifeLock purchased with either another offering from NortonLifeLock or a third party offering, your refund will be limited to the price of only your subscription for the current term, not to exceed the total price paid. Any refund will be net of any discounts or refunds received and less any applicable taxes, except in certain states and countries where taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/virus-protection-promise for complete details.
Postado: 05-abr-2022 | 2:47AM · Edited: 05-abr-2022 | 2:49AM · Link permanente
I too recently received an email that my card was going to be charged over a month before the expiry of my subscription. I was unaware of that time period, and that seems an excessively long time in advance of my renewal date.
So if I cancel my automatic renewal before my credit card is charged, does the product still work, ie protect my devices, up until the expiry date? The reason I ask is because of the last line in the following:
“Here are a few things you should know if you stop your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
It typically takes a few hours from your request for the change to take effect.
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.”
Which “benefits” will stop? Does the product still protect my devices? Does the VPN still work?
Thanks
Postado: 05-abr-2022 | 3:58AM · Link permanente
Also, if I cancel the subscription, how many times per day until the actual expiry date am I going to be bothered by the software that my subscription has been cancelled and will be expiring soon?
Postado: 05-abr-2022 | 5:48AM · Edited: 05-abr-2022 | 6:01AM · Link permanente
AllanP:1) Which “benefits” will stop?
2) Does the product still protect my devices? Does the VPN still work?
Cancelling Automatic Renewal Service cancels automatic renewal service.
Subscribing to our automatically renewing Norton subscription service ensures that you do not lose your protection.
Cancelling Automatic Renewal Service does not cancel your protection for your current paid term.
After cancelling, your subscription will not automatically renew.
However, your protection will continue through the end of your current paid term.
Please, what is your geo-location/country? Are you United States?
1) What are the benefits of being in automatically renewing subscription service?
Subscribing to our automatically renewing Norton subscription service ensures that you do not lose your protection. It means you do not have to remember to go back and renew your subscription to stay protected. We send a notification email before each upcoming annual renewal (usually about 30-45 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Another benefit of subscribing to our automatically renewing subscription is that you gain the benefits of the Norton Virus Protection Promise. From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*.
*Restrictions apply. Must purchase, renew, or upgrade your Norton qualifying subscription directly from Norton.com, or activate Subscription Renewal with Norton. See https://www.norton.com/guarantee for details including qualifying Norton subscriptions.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
2) How can I cancel my subscription?
To cancel your subscription, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it. After cancelling, your subscription will not automatically renew. However your protection will continue through the end of your current paid term.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
Postado: 05-abr-2022 | 5:56AM · Edited: 05-abr-2022 | 5:59AM · Link permanente
AllanP:Also, if I cancel the subscription, how many times per day until the actual expiry date am I going to be bothered by the software that my subscription has been cancelled and will be expiring soon?
as I recall...I'm not bothered until 30-45 days before current term expiry.
Please, what is your geo-location/country? Are you United States?
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