Solved.
Kudos0

Can't get connected to a live agent or person via chat support

Postado: 31-mar-2022 | 11:54PM · 1 Reply · · Translation:

I can't get connected to a live agent or person via chat support. After Kate, the chat bot says she will connect me to someone, she never does and the chat times out after a long time. Tested this on Google Chrome and MS Edge. Turned all ad block extensions off too. Have allowed all cookies. I've signed in and out of my Norton account in the browsers and app multiple times. Still nothing works.

Anexo de arquivo: 
Image icon Norton Chat Not Working.png

Respostas

Solução aceita
Kudos0

Re: Can't get connected to a live agent or person via chat support

Postado: 01-abr-2022 | 8:28AM · Edited: 01-abr-2022 | 8:50AM · Link permanente

as test from United States: 01-Apr-2022 
I Sign'd In to my Norton account -> Contact Norton Support -> Chat Support: Chat Now

I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  


~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

~regarding Phone Support
Please share your geo-location/country.  Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription. 

This thread is closed from further comment. Please visit the forum to start a new thread.