I upgraded my iMac to a new 24 inch system that uses the M1 pro processor. I have a subscription through AARP. It worked on my previous Intel system. When I try to download it, I only get the Norton VPN program nothing else. I chatted with Norton for over an hour, and could not resolve the problem. They took control of my system tried installing it several time. Finally they wanted to load the Chrome browser (I used Safari), that's when I drew the line. Is there a reason I can't download N360? Is it not compatible with the new Apple M1 processors? I tried calling Norton today via landline, and was told their computers were down and to call back in a couple of hours. Is it just me or does their tech support totally suck?