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Kudos0

Removes search term in chrome after first search (BUG)

Postado: 09-jul-2022 | 7:38AM · Edited: 09-jul-2022 | 7:40AM · 5 Respostas · · Translation:

Android 10
Galaxy s9 SM-G960F
Chrome Browser 103.0.5060.71
Norton family
Web Supervision Turned On, Internet filter  On

We write a search query, for example, "staff" or others in GOOGLE search system.... The search engine gives the result for the query "staff", and then after 1 second the page reloads and the word that was searched for is deleted.
Removal occurs only in Ukrainian, Russian languages. With the English search language, page reload is observed, but the actual word that was matched in the search is not removed.
I tried turning on and off the safe search in my Google account, there was no result.
The problem appeared after the war began in Ukraine, as I understand it, there was some kind of update.

There are no such bugs on a windows 10 PC.
When searching again in a search engine (google.com onlye), the bug is not observed. The error is only present on the first search in a new tab in Chrome.

Respostas

Kudos0

Re: Removes search term in chrome after first search (BUG)

Postado: 11-jul-2022 | 1:36AM · Link permanente

Hi @kudyelina

Thanks for reporting this issue and sharing the details. We are analysing this.

Thanks,

Norton Family Team

Kudos0

Re: Removes search term in chrome after first search (BUG)

Postado: 01-ago-2022 | 2:21AM · Link permanente

Thanks.
How long to wait for a response?

Kudos0

Re: Removes search term in chrome after first search (BUG)

Postado: 01-ago-2022 | 6:46AM · Link permanente

Hi @kudyelina,

We have identified the issue and will be addressed in our upcoming release. Meanwhile, please use "Norton Family" app (which has in-built browser) for search monitoring.

Thanks,

Norton Family Team

Kudos0

Re: Removes search term in chrome after first search (BUG)

Postado: 30-ago-2022 | 1:29AM · Link permanente

When will there be an update?

Kudos0

Re: Removes search term in chrome after first search (BUG)

Postado: 30-ago-2022 | 4:54AM · Link permanente

Hi @kudyelina,

Thanks for the follow up. This issue is addressed in the latest app version 6.3.0.x. Could you please check in this version?

Thanks,

Pradheep

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