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Postado: 17-ago-2022 | 9:21AM · 5 Respostas · Link permanente · Translation:
Postado: 17-ago-2022 | 10:17AM · Link permanente
What device and Android version are you using?
If a Samsung device, you may be seeing the same thing as in this older thread. https://community.norton.com/en/forums/norton-app-lock-android-no-longer... As noted near the end of the thread, this may be related to Samsung enforcing the Settings app to take priority over all other windows.
Postado: 17-ago-2022 | 10:30AM · Link permanente
Postado: 18-ago-2022 | 8:00AM · Link permanente
Be sure you check your Android Settings > Apps and tap on Norton App Lock. Scroll down to Advanced, and look for Appear on top. Tap that and ensure that it is enabled.
While on the app info page for App Lock, look for Battery optimisations and be sure they are turned OFF for App Lock.
Postado: 18-ago-2022 | 10:56AM · Link permanente
Postado: 18-ago-2022 | 1:50PM · Edited: 18-ago-2022 | 2:07PM · Link permanente
One last thing I can think to check. Android Settings > Accessibility > Installed Services. Tap that and ensure the Norton App Lock Service is ON.
The link I gave above noted this seemed to start with Android 10. I'll see if I can get an update on whether this was ever fixed.
Re: Norton app lock
Postado: 18-ago-2022 | 1:50PM · Edited: 18-ago-2022 | 2:07PM · Link permanente
One last thing I can think to check. Android Settings > Accessibility > Installed Services. Tap that and ensure the Norton App Lock Service is ON.
The link I gave above noted this seemed to start with Android 10. I'll see if I can get an update on whether this was ever fixed.