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Postado: 05-ago-2022 | 3:45PM · Edited: 24-ago-2022 | 11:30AM · 15 Respostas · Link permanente · Translation:
2nd or third post on same issue using last version and now the latest version.
All the previously "attachments" in my other posts are the same.
VPN disconnects on its own.
[Edit: Calrified the subject]
Postado: 08-ago-2022 | 8:46AM · Link permanente
Downloaded and re-installed, Removed old version...VPN drops....
Postado: 08-ago-2022 | 10:08AM · Link permanente
Hello danpbphoto. I believe the answer to your lingering question MAY be one of the posts from your previous threads. In this thread you stated:
If I leave my computer on overnight and Norton VPN is "ON" when I leave or Log Off..When I return the Norton Icon is checked yet VPN has turned off
https://community.norton.com/en/forums/how-do-i-keep-my-vpn-turned
Locking the desktop with Ctrl+L shouldn't cause the VPN to drop unless there is a way it can detect inactivity from the device and close your established connection to free up access to that server for others who are active. Conversely, if you "LOG-OFF" Windows there isn't a user signed into the machine. Once again, Norton may be detecting no activity on the machine thereby dropping the connection. I'm reaching out to a contact at Norton for a definitive answer to a couple of questions on your behalf as well.
SA
Postado: 08-ago-2022 | 3:17PM · Link permanente
On Windows machines, the VPN connection may be disconnected when there is an issue with the VPN server. This includes server maintenance or data center issues. The client should automatically reconnect in these situations.
(Not applicable in your case, but with macOS/iOS clients the VPN connections can be shutdown when the device wants to sleep, go into low-power mode, etc. but the device will automatically reconnect when network traffic is next initiated by the device)
A few other things to consider:
re: disconnections during server maintenance, we perform upgrades and patching somewhat regularly (at least once a week). It is a necessity as addressing security vulnerabilities is an important part of running a VPN network.
Do you find that this disconnection happens every night or once a week? Or perhaps if you walk away for lunch and return you find it disconnected?
Postado: 08-ago-2022 | 4:03PM · Edited: 08-ago-2022 | 4:04PM · Link permanente
Not same issue.. This is while I am still working on line...anyday, everyday...
Even had Tier2 support uninstall and reinstall to latest version.
Postado: 08-ago-2022 | 4:16PM · Link permanente
@danpbphoto Could you share your support PIN identifier (in the Norton Secure VPN app About screen) with me privately?
Postado: 08-ago-2022 | 4:32PM · Edited: 08-ago-2022 | 4:35PM · Link permanente
The assumption is that you are on the "standalone" version of Norton VPN correct? Here is the screenshot from the pdf file you poste. Here is how to post a screenshot directly into your forums posts.
https://community.norton.com/en/forums/how-post-image-forums-0
SA
Postado: 09-ago-2022 | 4:32AM · Link permanente
Please read ENTIRE problem. EVERYDAY, ALLDAY.......NO nights..
Postado: 09-ago-2022 | 4:37AM · Link permanente
Screenshot was a jpeg file...when uploading Norton error message said only text or pdf file allowed. So I did what Norton asked.
Now Norton just Uninstalled and Installed the older version and the latest version. Standalone? Please define.
Postado: 09-ago-2022 | 4:39AM · Link permanente
I assume I just click on your name for a PM???
Postado: 09-ago-2022 | 5:56AM · Link permanente
I assume I just click on your name for a PM???
Correct. Then click on Send this user a private message.
Standalone? Please define.
Are you using the VPN feature in your NOrton 360 product. Or did you install the separate app Norton Secure VPN? Solutions for each may be different.
Postado: 09-ago-2022 | 6:47AM · Link permanente
The initial screenshot from pdf doesn't indicate a standalone VPN as the only Norton icon present is Norton 360. Again, the procedure for adding screenshots is in this post. Do not use the "attachments" area at the bottom of the reply to post section. That section is reserved for logs, etc. when requested.
https://community.norton.com/en/forums/how-post-image-forums-0
SA
Postado: 10-ago-2022 | 2:01PM · Link permanente
If your VPN disconnects frequently and you can’t fix it, switch to a VPN that protects your IP even when you’re changing VPN servers, like Private Internet Access.
Postado: 14-ago-2022 | 2:12PM · Link permanente
VPN in 360
Postado: 21-ago-2022 | 3:23PM · Link permanente
If your VPN keeps disconnecting and reconnecting, it's likely that data packets are being lost or blocked between your device and the VPN server. This could be due to issues with the VPN client, your router, or your network connection.
How to Fix VPN Software Crashes
Postado: 22-ago-2022 | 2:01PM · Edited: 22-ago-2022 | 2:09PM · Link permanente
If your VPN apk keeps disconnecting and reconnecting, it's likely that data packets are being lost or blocked between your device and the VPN server. This could be due to issues with the VPN client, your router, or your network connection.
How to Fix VPN Software Crashes
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