Scan Error

I have been unable to complete a scan for 4 days. When I run a scan I get a “scan error”, then live update runs, then I try to scan, then I get a scan error, and the loop continues. I did an removal and reinstall, which didn’t solve the issue. Chat support replicated everything I did, and a scan stated, roughly 1 file per minute, but then I got the same error. When I contact chat support they want to redo the same process. Which has taken over 8 hours so far today. The only error message is “scan error” I am using the latest OS upgrades, and I assume the most recent version of Norton as it’s been uninstalled and reinstalled twice now, once by me and once by support. Any ideas on how to resolve this?


Solução aceita

Re: Scan Error

Problem has resolved itself - left the computer switched off for 48 hours, re-tried to run a scan (quick and full) which (both) completed successfully

This thread is closed from further comment. Please visit the forum to start a new thread.