Kudos0

Windows 11 BSOD during Norton 360 Full System Scan

Postado: 08-set-2022 | 12:08PM · 5 Respostas · · Translation:

Today, Norton was crashing Windows 11 every time I ran the Full System Scan.

Edition    Windows 11 Pro
Version    21H2
Installed on    ‎11/‎3/‎2021
OS build    22000.918
Experience    Windows Feature Experience Pack 1000.22000.918.0

I would open Norton 360 and click on Security, Scans, Full System Scan radio button and GO.

A full minute into the scan I'd see the Blue Screen of Death. Time and again, crash, crash.

Sometimes Windows would restart and sometimes it froze part way through its reporting process.

Windows Stop Code would change almost every time. Service errors, Watchdog errors, etc.

To fix it, I tried to delete and then freshly install Norton360 v22.22.8.13, which did not help.

Unplugged a USB DVD drive and USB Hub. That didn't help, either.

I setup a video and started the full system scan while recording.

When Windows crashed, in the video, I noted the file path that Norton360 was scanning at that time.

It was a Mozilla folder in one users Microsoft App Data that was being scanned at the crash point.

I deleted and performed a clean reinstall of Mozilla Firefox 104.0.2 (64-bit). That did the trick.

Windows 11 stopped crashing during Norton Full System Scans.

Firefox asks to save your settings etc to reinstall, I chose not to save old data, configurations, etc.

Labels: Windows 11, Tasks & Scheduling, Firefox, Uninstall

Respostas

Kudos0

Re: Windows 11 BSOD during Norton 360 Full System Scan

Postado: 08-set-2022 | 1:35PM · Link permanente

Nope, never mind. Apologies for the early win announcement.

Windows crashed again. Any help with this issue would be appreciated.

I scanned drive C with Norton 360 and Windows bombed.

Kudos0

Re: Windows 11 BSOD during Norton 360 Full System Scan

Postado: 08-set-2022 | 7:20PM · Edited: 08-set-2022 | 7:24PM · Link permanente

Hello smttech. Please post screenshots of any BSOD codes you can get so we can review them. Also have you been able to review the system event viewer for other information, IE: fault bucket codes, etc? Any info would help us help you better. TIA!!

https://community.norton.com/en/forums/how-post-image-forums-0

Edited: This Microsoft article may also be of assistance - https://answers.microsoft.com/en-us/windows/forum/all/bsod-on-windows-11...

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Windows 11 BSOD during Norton 360 Full System Scan

Postado: 26-set-2022 | 2:57PM · Link permanente

@smttech Just following up with your thread before it goes too stale. Can we assist further? Did any of the suggestions presented help? Any screenshots of error codes you wish to share with us if things aren't working still?

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Windows 11 BSOD during Norton 360 Full System Scan

Postado: 01-out-2022 | 7:34AM · Link permanente

This situation finally degraded to where Windows would not restart successfully after BSOD.

I simply had to restore BIOS defaults, clean install of windows and start over. It works normally again, but for how long?

Kudos0

Re: Windows 11 BSOD during Norton 360 Full System Scan

Postado: 01-out-2022 | 9:41AM · Link permanente

If the issue reoccurs PLEASE get screenshots and post so we can see exactly what you are seeing, use it for references, that would go a long way helping. 

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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