Kudos2 Estatísticas

Resolve repeated Norton Full Disk Access prompt when you open Norton on macOS 13

Postado: 26-out-2022 | 8:58AM · Edited: 09-nov-2022 | 1:40PM · 5 Respostas · · Translation:

Your Norton product repeatedly prompts you to allow and enable Full Disk Access, even after enabling it on your Mac. It is an operating system issue that occurs whenever you open your existing Norton product after upgrading your operating system to macOS 13 (Ventura).

To avoid receiving repeated Norton Full Disk Access prompts, remove and enable the Norton System Extension again.

Before following the below steps make sure that you close your Norton product if it is already opened on your Mac.

  1. Open your Norton device security product.

  2. In the Full Disk Access prompt, click Open Settings.

  3. In the Full Disk Access window, select "Norton System Extension" from the list and click the minus icon  at the bottom.

  4. Type your Mac administrator account password or use Touch ID, and then click Modify Settings.

    Norton System Extension will be re-added to the list with the slider turned off in the Full Disk Access window. Proceed further with the below steps, even if Norton System Extension is missing in the list.

  5. Close the System Settings window.

  6. Close and re-open your Norton device security product.

  7. Click Open Settings in the Full Disk Access prompt.

  8. In the Full Disk Access window, next to Norton System Extension, move the slider to Turn On.

  9. Type your Mac administrator account password or use Touch ID and then click Modify Settings.

  10. Navigate back to the Norton product window and click Complete.

Video link: https://youtu.be/rNaahfKh1RI?list=PLMHhjKfBkIZR61XO7hwDMuwX7UYLZkQ5D

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock

Respostas

Kudos0

Re: Resolve repeated Norton Full Disk Access prompt when you open Norton on macOS 13

Postado: 27-out-2022 | 10:26AM · Link permanente

Hi,
Norton System Extension doesn't show in Privacyt/Full Disk Total Access.
Just "Norton" and "Norton 360"
I can select + but irony where to look for the extension.

Thanks
YPunto

Arquivo anexado: 
PDF icon nortonExtensionNotShow.pdf
Kudos3 Estatísticas

Re: Resolve repeated Norton Full Disk Access prompt when you open Norton on macOS 13

Postado: 29-out-2022 | 3:48AM · Link permanente

The fix for repeated Norton Full Disk Access prompts after upgrading to Mac Ventura does not work.

Kudos0

Re: Resolve repeated Norton Full Disk Access prompt when you open Norton on macOS 13

Postado: 01-nov-2022 | 2:54AM · Link permanente

Like Tabula said, even after setting the "Full Access" setting, Norton 360 continues to complain about the same issue, no matter how many times you repeat this setting step.  I called Tech. Support and they were unable to fix the problem during an online remote access session (Case 73698623).  I was told that the Case was being escalated and that a second level technician would call me.  That was almost two weeks ago, and nobody has called me.  Very frustrating.

Kudos0

Re: Resolve repeated Norton Full Disk Access prompt when you open Norton on macOS 13

Postado: 01-nov-2022 | 3:01AM · Link permanente

I just fixed this problem following the steps in this article:  

https://support.norton.com/sp/en/us/home/current/solutions/v202210201209...

Kudos0

Re: Resolve repeated Norton Full Disk Access prompt when you open Norton on macOS 13

Postado: 02-nov-2022 | 3:13PM · Link permanente

I tried all the recommendations without a result.

I then logged on using root and, hey presto, problem solved.

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