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Kudos0

Norton 360 won't start after updating Ventura to 13.0.1

Postado: 11-nov-2022 | 6:54PM · 2 Respostas · · Translation:

Yesterday I installed an update to macOS Ventura and now after reboot Norton 360 won't start at all. It won't just show anything even I click on it multiple times. Restarted Mac, still won't show anything. I can see com.symantec.mes.systemextension is running in the background. Not sure what's happening!! 

Labels: Auto-Protect, macOS, Real Time Threat Protection

Respostas

Kudos0

Re: Norton 360 won't start after updating Ventura to 13.0.1

Postado: 11-nov-2022 | 7:14PM · Link permanente

I just printed this file: 

cat /Applications/Norton\ 360.app/Contents/Info.plist

I can see Norton's version has changed? 

<key>CFBundleExecutable</key>

<string>Norton 360</string>

<key>CFBundleGetInfoString</key>

<string>Norton 9.1.0, © 2022 Symantec Corporation, All Rights Reserved.</string>

<key>CFBundleIconFile</key>

Norton 9.1.0? Has Norton been testing a new version of Norton? Looks like I have no other option but to remove it and reinstall it again!! 

Kudos0

Re: Norton 360 won't start after updating Ventura to 13.0.1

Postado: 11-nov-2022 | 8:15PM · Link permanente

Reinstalling didn't fix that problem. So I had remove it completely by using Norton removal tool from here: https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN and then install it again. I think this is the 2nd or 3rd time I have had to this in a year. Norton please fix your software!!

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