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norton family iOS device is rubbish

norton family iOS app isn't worth downloading.

it can only give you read only alerts that you can't act upon.   you have to go to the norton family website to actually try and do anything useful (and that's a struggle in itself).

when you are a parent trying to manage kids and work and then kid has a day when they have to home school so you get loads of alerts to access sites during school time (as they're at home) you cannot support this from the mobile app.   it's crazy.

I can only assume the product managers of Norton Family are not iOS using parents.

I would like to know:

- do other parents have this problem?

- are norton actually aware of the limitations of their iOS app and have any plans to address



Re: norton family iOS device is rubbish

Hi @jjf,

Thank you for reaching out to the Norton Family forum.

Norton Family Parent App provides the option to act upon alerts by swiping left on the alerts. Please find the attached screenshot which depicts the actions that can be taken on a web alert.

School time house rules can also be configured from the Norton Family Parent App. To access it, Go to Family Tab -> Tap on House rules link under the child -> Tap on School Time. Please find the attached screenshot for the same.

Please let us know if you have any further queries.

Thanks and Regards,
Norton Family Team

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