Solved.
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Norton Family Android unable to contact servers

Postado: 28-mai-2023 | 7:28AM · 5 Respostas · · Translation:

Since a couple of days, when I open Norton Family on my Android Pixel 6 Pro, the app doesn't open. Instead I receive a message (translated from Dutch):

"We are unable to contact our servers. Please try again later." and "Session time-out" flashing a couple of times.

Looking at reviews in Google Play, I'm clearly not the only one. All apps and Android are up to date. What is going wrong?

Kind regards,

Hans

Anexo de arquivo: 
Image icon NortonFamilyError.png
Solução aceita
Kudos0

Re: Norton Family Android unable to contact servers

Postado: 02-jun-2023 | 2:35AM · Link permanente

Hi, I just installed 7.3.2.2. Problem is solved now. Thank you for your support. 

View Accepted Solution in Context

Respostas

Kudos0

Re: Norton Family Android unable to contact servers

Postado: 29-mai-2023 | 5:28AM · Link permanente

Hi @Hans O,

Thanks for reaching to Norton Family forum. We regret the inconvenience caused.

The reason for the error is, necessary token for the app got expired. Could you please quit and relaunch the app?

Thanks,
Norton Family team


 

Kudos0

Re: Norton Family Android unable to contact servers

Postado: 29-mai-2023 | 10:24AM · Edited: 29-mai-2023 | 10:28AM · Link permanente

Unfortunately I can't. There is no quit/exit option. There is no menu, there are no buttons to push. Except "Try again", which leads to exactly the same screen with the error message. Please, be aware that since a couple of weeks, several other users are mentioning exactly the same problem on the Google Play store. Something must have changed with an app update, or server side change...

Any other option?

Kudos0

Re: Norton Family Android unable to contact servers

Postado: 30-mai-2023 | 2:14AM · Link permanente

Hi @Hans O,

Could you please try these steps to close and relaunch the app.

https://support.google.com/pixelphone/answer/2781964?hl=en#zippy=%2Cclose-apps

Also, there is an update for the app is sent to the Google play store (7.3.2.2). Please upgrade to this version once it is available.

Thanks,
Norton Family team

Kudos0

Re: Norton Family Android unable to contact servers

Postado: 30-mai-2023 | 10:16AM · Link permanente

Hi, I had already done all the steps in Google page, with no positive result. I repeated these steps today, again no positive result. My current Norton Family version is 7.3.2.1. As soon 7.3.2.2 is available, I'll install it. Please leave this post open, so I can let you know the result.

Kind regards,

Hans.

Solução aceita
Kudos0

Re: Norton Family Android unable to contact servers

Postado: 02-jun-2023 | 2:35AM · Link permanente

Hi, I just installed 7.3.2.2. Problem is solved now. Thank you for your support. 

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