Kudos1 Estatísticas

Locate Target does not locate threat file.

Postado: 20-fev-2021 | 3:25AM · Edited: 20-fev-2021 | 3:59AM · 6 Respostas · · Translation:

Locate Target does not locate threat file
Locate Target calls D:\Downloads
Is Locate Target supposed to call 'D:\Downloads\Anti-Malware_Toolkit_Setup.exe' ?

File: Anti-Malware_Toolkit_Setup.exe
File size: 1.84 MB (1,925,971 bytes)
MD5 checksum: 1FBBE5E4E6BA20F442A8EE08EA5726D1
SHA1 checksum: 779F6D4A456EC30E06D984BF3352F2FD61AFDE89
SHA256 checksum: EE48F9F1A9F7DE3EC34801E7FAF35EAF6036D2903E01A66FE66E84B9C1E21139

File Not Found for moved file is File Insight anomaly/issue.
https://community.norton.com/en/forums/ns-file-insight-says-file-not-found-2-files-after-moving-them-new-computer

Respostas

Kudos0

Re: Locate Target does not locate threat file.

Postado: 22-fev-2021 | 11:22AM · Link permanente

Hi bjm,

Created a defect and will look into this.

Can you tell me more about the D drive?

Logs would be useful.

C:\Users\<CURRENT USER>\AppData\Local\NPE\Logs

Thank you,

Jeff

Kudos0

Re: Locate Target does not locate threat file.

Postado: 22-fev-2021 | 11:31AM · Edited: 22-fev-2021 | 11:35AM · Link permanente

symc_Holt:

Hi bjm,

Created a defect and will look into this.

Can you tell me more about the D drive?

Logs would be useful.

C:\Users\<CURRENT USER>\AppData\Local\NPE\Logs

OEM = internal SSD boot drive C:\ & internal HDD storage drive D:\ 

Arquivo anexado: 
Package icon Logs.zip
Kudos0

Re: Locate Target does not locate threat file.

Postado: 22-fev-2021 | 11:44AM · Link permanente

Thank you!

Jeff

Kudos0

Re: Locate Target does not locate threat file.

Postado: 24-fev-2021 | 8:57AM · Link permanente

Thank you for the logs.

We opened the target directory in this case, so that seems to have worked as expected.

The file not found dialog isn't from NPE. I assume that came from N360?

Jeff

Kudos0

Re: Locate Target does not locate threat file.

Postado: 24-fev-2021 | 9:13AM · Edited: 24-fev-2021 | 9:15AM · Link permanente

symc_Holt:

1) We opened the target directory in this case, so that seems to have worked as expected.

2) The file not found dialog isn't from NPE. I assume that came from N360?

1) So, Locate Target does not locate threat file > 'D:\Downloads\Anti-Malware_Toolkit_Setup.exe' 
    Locate Target locates threat folder > D:\Downloads\

2) Yes, N360. 

Kudos0

Re: Locate Target does not locate threat file.

Postado: 24-fev-2021 | 9:20AM · Link permanente

I see what you are saying.

It locates the Primary Target. Within that target there could be additional 'system objects' that should be reviewed before taking action.

I will talk this over with the team.

Thank You,

Jeff

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